March 2009 Volume 46 Number 3 C o v e r story 18 The Xs and Os of cleaning strategies Is your company looking to improve productivity and efficiency? 18 features 14 Quick tips: Industrial floor care Industry veteran offers advice for maintaining industrial floors. columns 44 Management Tips By: Dane Gregory 24 Training, now more than ever: Part one Expert shows why educating employees is today’s smart business move. 45 Raising Standards By: Dave Frank 46 26 Productivity in restroom care We speak with restroom experts to gauge which choices are most effective. Fact-based Management By: Vince Elliott 28 Science-based steps to cleaning: Step two Part two in a series of exclusive research papers. 32 Why you shouldn’t underestimate practical pest prevention Maintaining a commitment to pest management in the face of economic adversity. 36 Steps to high productivity Expert provides keys to boosting productivity without sacrificing quality. 14 departments Cleanthoughts . . . . . . . . . . . . . . . . . . . . 6 Letters & Views . . . . . . . . . . . . . . . . . . . 8 Around the Industry . . . . . . . . . . . . . . . 10 Products & Services . . . . . . . . . . . . . . 11 Product Information Center . . . . . . . . . 34 Facility Focus . . . . . . . . . . . . . . . . . . . . 38 Contractor Success . . . . . . . . . . . . . . . 40 Tackling Trouble Areas . . . . . . . . . . . . . 42 Marketplace . . . . . . . . . . . . . . . . . . . . 47 Classifieds . . . . . . . . . . . . . . . . . . . . . . 49 A Clean Sweep . . . . . . . . . . . . . . . . . . . 50 this month online — www. cmmonline.com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ (www.cmmonline.com) where you’ll find archived issues from the past 14 years as well as a wealth of how-to information for cleaning professionals. The full text of CM/Cleaning & Maintenance Management ® magazine feature stories, breaking news, CM/Cleaning & Maintenance Management ® archives, the latest product news and much more are available on the Internet at: w w w . c m m o n l i n e . c o m CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,13 Century Hill Drive, Latham, NY 12110-2197. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248. © Registered in the US Patent and Trademark Office. Copyright 2009 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is prohibited. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 Cover designed by Taras Kufel 4 CM/Cleaning & Maintenance Management ® • March 2009