Why educating employees is today’s smart business move. By: Scott P. Kubec T The need for quality training programs is greater now than ever because we are in the midst of a recession that does not appear to be relenting any time soon. The question is: How do you reconcile resources with the budgetary demands created by our current economic state in order to deliver quality results? The crunch Budgets of all sizes are taking (and holding) a deep breath as the financial belt has tightened. Facilities with in-house cleaning crews are pushing maintenance management personnel to get the same amount of quality cleaning done with less hours and smaller crews. Customers of BSCs are looking to maintain the level of service they are accustomed to, but with-in the constraints of a smaller budget. In this kind of pressure-cooker situation, some-thing needs to give. Facilities still need to be cleaned and customers still need to be serviced. The solutions One of the best approaches to this situation is to ensure that employees are properly trained to execute their jobs in the most time-efficient and effective ways possible. A training program provides opportunities for people to share best-practices and other “tricks of the trade” that serve to improve morale and bond workers together. In short, training programs are an important venue to foster a positive work environment and empower employees to take pride in their performance. Another valuable by-product of a comprehen-sive and well-delivered training program is that Scott P. Kubec is the master support manager for System4, an innovative provider of commercial cleaning services. System4 is a franchised-based company founded in 2004 that currently operates in 23 cities with over 800 local franchises. For more information visit www.system4usa.com , call (216) 524-6100 or email: [email protected]. for more info Visit www.cmmonline.com and type in search keyword: Training . For more information on related products, visit www.cmmonline.com , select SUPPLIER SEARCH from the main navigation bar, and enter keyword: Education . Training employees to be first-class workers can help solve many facility woes. 24 CM/Cleaning & Maintenance Management ® • March 2009
CMM – Archives Mar 2009: 24
