May 2009 Volume 46 Number 5 Cover story 16 Mold: When Is Enough, Enough? 16 Expert highlights identification and practical cleaning tips. features 20 A History Lesson In Green Disinfection The industry is abuzz with the latest green news. columns 43 Management Tips By: Dane Gregory 22 Science-based Steps To Cleaning: Step Four Part four in a series of exclusive research papers. 44 Raising Standards By: Dave Frank 26 Floor Care Showcases See what the top manufacturers offer in the floor care category. 45 Fact-based Management By: Vince Elliott 30 Expanding Offerings To Carpet Care Insiders offer advice on how to succeed in carpet care. 33 Saving Money With CMMS How a software investment can reap cost-saving benefits. departments Cleanthoughts . . . . . . . . . . . . . . . . . . . . . . . . 4 Letters & Views . . . . . . . . . . . . . . . . . . . . . . 6 Around the Industry . . . . . . . . . . . . . . . . . . . 8 Products & Services . . . . . . . . . . . . . . . . . 12 Product Information Center . . . . . . . . . . . 32 Contractor Success . . . . . . . . . . . . . . . . . 36 Facility Focus . . . . . . . . . . . . . . . . . . . . . . . 38 Tackling Trouble Areas . . . . . . . . . . . . . . . 40 Maintenance Matters . . . . . . . . . . . . . . . . 42 Marketplace . . . . . . . . . . . . . . . . . . . . . . . . 46 Classifieds . . . . . . . . . . . . . . . . . . . . . . . . . 47 A Clean Sweep . . . . . . . . . . . . . . . . . . . . . . 48 22 this month online — www. cmmonline. com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ (www.cmmonline.com) where you’ll find archived issues from the past 14 years as well as a wealth of how-to information for cleaning professionals. The full text of CM/Cleaning & Maintenance Management ® magazine feature stories, breaking news, CM/Cleaning & Maintenance Management ® archives, the latest product news and much more are available on the Internet at: w w w . c m m o n l i n e . c o m coming next issue... CM/Spotlight: Green Cleaning Flower Power Outsourcing Trends & Issues CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,13 Century Hill Drive, Latham, NY 12110-2197. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248. © Registered in the US Patent and Trademark Office. Copyright 2009 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is prohibited. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • May 2009