July 2009 Volume 46 Number 7 Cover story 12 Jack-of-all-trades Or Master Of One? Can you gamble with spreading your services too thin? 12 features 8 Improving Worker Productivity For Restroom Cleaning Keep workers safe and productive with advanced cleaning equipment. columns 43 Strategies & Situations By: Dane Gregory 16 Biowarfare In The Restroom: Mitigating Toilet ‘Sneeze’ Research shows bacteria become airborne when toilets are flushed. 44 45 Raising Standards By: Dave Frank 18 Cleaning Specs Tips to ensure your cleaning specs align with your services offered. Fact-based Management By: Vince Elliott 21 Carpet Care Showcase Review of top products and systems. 24 Science-based Steps Of The Cleaning Process Part six in a series of exclusive research papers. 27 Websites Worth Seeing A display of useful industry websites. 28 The Clean Age Team Cleaning’s past, present and future. 30 Greening Floor Care Newer technology makes going green easier from the floor-up. departments Cleanthoughts . . . . . . . . . . . . . . . . . . . . . . . . 4 Letters & Views . . . . . . . . . . . . . . . . . . . . . . 6 Around the Industry . . . . . . . . . . . . . . . . . 10 Tools of the Trade . . . . . . . . . . . . . . . . . . . 19 Product Information Center . . . . . . . . . . . 32 Products & Services . . . . . . . . . . . . . . . . . 33 Maintenance Matters . . . . . . . . . . . . . . . . 36 Facility Focus . . . . . . . . . . . . . . . . . . . . . . . 38 Contractor Success . . . . . . . . . . . . . . . . . 40 Marketplace . . . . . . . . . . . . . . . . . . . . . . . . 46 Classifieds . . . . . . . . . . . . . . . . . . . . . . . . . 47 A Clean Sweep . . . . . . . . . . . . . . . . . . . . . . 48 24 this month online — www. cmmonline. com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ (www.cmmonline.com) where you’ll find archived issues from the past 14 years as well as a wealth of how-to information for cleaning professionals. The full text of CM/Cleaning & Maintenance Management ® magazine feature stories, breaking news, CM/Cleaning & Maintenance Management ® archives, the latest product news and much more are available on the Internet at: w w w . c m m o n l i n e . c o m coming next issue... Gain An Edge The Green Team Ice-melter Review CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248. © Registered in the US Patent and Trademark Office. Copyright 2009 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is prohibited. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • July 2009