October 2009 Volume 46 Number 10 Cover story 14 Evolving JanSan: Sophistication Is The Beginning Experts discuss the state of our industry. 14 features 18 The Green Hangover Putting an industry movement into perspective. columns 48 Strategies & Situations By: Dane Gregory 20 Techniques To Survive An Economic Storm An explanation of what today’s service providers should bring to the table. 49 Raising Standards By: Dave Frank 25 Case Study An education end user teaches keys to success. 50 Fact-based Management By: Vince Elliott 26 ISSA/INTERCLEAN ® Exhibitor Profiles These featured companies will be on hand at the No. 1 North American convention and trade show for cleaning professionals. 30 Calculating Return On Investment (ROI) For Equipment Purchases What are you getting out of your machines? 34 Economics With Ergonomics Invest in safer tools that conform to your workers. 38 Electrolyzed Water: Why You Should Consider Using It Addressing commonly asked questions and answers. departments Cleanthoughts . . . . . . . . . . . . . . . . . . . . . . . . 4 Letters & Views . . . . . . . . . . . . . . . . . . . . . . 6 Around the Industry . . . . . . . . . . . . . . . . . 10 Products & Services . . . . . . . . . . . . . . . . . 12 Product Information Center . . . . . . . . . . . 32 Facility Focus . . . . . . . . . . . . . . . . . . . . . . . 40 A Clean Sweep . . . . . . . . . . . . . . . . . . . . . . 43 Contractor Success . . . . . . . . . . . . . . . . . . 44 Tackling Trouble Areas . . . . . . . . . . . . . . . 46 Marketplace . . . . . . . . . . . . . . . . . . . . . . . . 51 Classifieds . . . . . . . . . . . . . . . . . . . . . . . . . 52 18 this month online — www. cmmonline. com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ (www.cmmonline.com) where you’ll find archived issues from the past 14 years along with a wealth of how-to information for cleaning pro-fessionals. coming next issue... CM Spotlight On Restroom Care Insurance Issues Dust Buildup: Avoiding Disaster The full text of CM/Cleaning & Maintenance Management ® maga-zine feature stories, breaking news, archives, the latest product news and much more are available on the Internet at: www.cmmonline.com. CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248. © Registered in the US Patent and Trademark Office. Copyright 2009 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is prohibited. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • October 2009