Sponsored by: tors (BSCs) and in-house staffs, how do we gauge the success of our cleaning pro-gram? This is not an easy question and one that has led to many contracts being lost because cleaning results did not meet the right personʼs perception. Pleasing The Senses In recent years, we have seen the develop-ment of many innovative restroom cleaning techniques — some that actually include the use of scientific measurement to prove a surface is clean. What does that mean and how important is it to the people using the facilities? The fact is that we have come farther in restroom cleaning capability than in almost any other area in the cleaning of commer-cial facilities. Some technologies, such as spray and vac systems, represent the pinnacle of per-formance that are at the top of the list for performance and quality. In restrooms, these innovations can effectively clean germ hot spots, such as floors, sinks and sink taps through proper disinfection. Todayʼs systems can kill germs on the spot and contain or remove them without cross contaminating other surfaces via cleaning tools such as mops and cloth rags. User Hesitation Some BSCs and in-house cleaning depart-ments either do not understand todayʼs technology, feel threatened by it or do not perceive the value proposition of increased efficiency. www.cmmonline.com 15