ISSA/INTERCLEAN exhibitor profile — CleanTelligent Software Booth 1438 CleanTelligent Offers an ‘Increase Your Sustainability’ Guarantee C CleanTelligent, the number one inspec-tion, communication and trend tracking software in the cleaning industry, pro-vides an easier way for building service contractors (BSCs) to improve their sus-tainability by increasing their revenue, retention, and productivity. Users of CleanTelligent have reported: 400% increase in sales 300% improvement in client retention $48,000 saved annually in operating costs 50-60% increase in productivity 75-80% increase in customer satis-faction. After investing over $4 million into CleanTelligent, and with customers reporting such positive results, CleanTelligent confidently offers a 90-day, 100% money back guarantee that companies will increase their sustainabil-ity by increasing their revenue, increas-ing their retention and increasing their productivity by using CleanTelligent — no questions and no hassle. CleanTelligent offers tools packed with functionality that will appeal not only to service providers but, perhaps more importantly, to their current and potential customers. time and again. “SMG credits their success of winning a $6.2 million contract to excellent serv-ice, a professional team and their use of CleanTelligent,” says Vice President of Operations for Service Management Group (SMG) Victor Carrasquillo. Increasing Retention Your competition will probe around until they can find any dissatisfaction with your service and then blow it completely out of proportion in an attempt to create an envi-ronment of a “need to change” for your customer. If your customer has any negative feelings whatsoev-er that are unresolved, you have a great need to worry — even if your price is rea-sonable. The keys to retaining clients are: Resolve their negative feelings through effective communication, correct deficiencies in servic-es found through on-site inspections and take long-term corrective action based upon accurate measurement of performance over time. “CleanTelligent helped us retain the cleaning contract for the largest facility in Buffalo, New York. The abili-ty to monitor deficiencies and be proactive in our methods through CleanTelligent has decreased our customer turnover rate to under 5%,” notes Human Resources Manager for HELD’s Janitorial Service Daniel Hyman. Increasing Revenues Multiple companies have given CleanTelligent credit for helping them win major bids and increase their revenue. CleanTelligent functionality is extremely appealing to potential customers because it shows that the service provider is ready and willing to be accountable for all aspects of the contract. CleanTelligent gives high priority to a positive customer experience and a ded-ication to excellence that can be proven Increasing Productivity Productivity in your company is increased when the evaluation, correction and adjustment of performance is made easy, accurate and based upon solid results of measurement. This cannot be done effectively through manual or paper processes. CleanTelligent gives companies the ability to easily measure performance through handheld devices and a web-based interface. With just a few clicks and/or a few bar code scans, you can measure time, qual-ity and quantity of performance. Not only will you be able to correct deficiencies in services as they are found, but you will be able to effec-tively monitor perform-ance over time and make permanent changes that will bring about the most productive results from your employees. CleanTelligent helps you focus on what matters most. “The productivity of our operations personnel has increased by 25-30% through their use of CleanTelligent. There is less paperwork to fill out and my operations per-sonnel donʼt have to come back to the office as often. The investment of CleanTelligent is well worth it,” asserts Director of Operations for Anago Chicago Tim Conn. As an added convenience, CleanTelligent is also available in Spanish and Portuguese. CM Circle Product Information no. 151 This content was provided by CleanTelligent Software as part of a paid advertisement. For more information, please contact CleanTelligent directly at 1-877-272-4648 or www.CleanTelligent.com. 6 • Exhibit Product Guide 2010 • www.cmmonline.com
CMM – Archives Jan 2010: 6
