cleanthoughts Publisher Matt Gallinger mgallinger @ ntpmedia.com Associate Publisher Micah Ogburn mogburn @ ntpmedia.com Editorial Director Rich DiPaolo rdipaolo @ ntpmedia.com Managing Editor Aaron Baunee abaunee @ ntpmedia.com Account Executive Susan Pierce spierce @ ntpmedia.com Art Director Marty Harris marty @ grandviewmedia.com Director of Business Operations Michael Perkins mperkins @ ntpmedia.com Ad Materials Manager Rebecca Wilson [email protected] CMI Administrative Manager Sharon Hillis shillis @ ntpmedia.com ® ext. 3159 ext. 3179 Ringing In The Year With (516) 404-4532 ext. 3157 (256) 715-0342 ICAN C Cleaning & Maintenance Management magazine maintains a diverse readership of building service contractors (BSCs) and in-house cleaning professionals. Through the decades, Cleaning & Maintenance Managementʼs staff has offered proven solutions that deal with industry trends and issues, such as being a better manager and competing in a tough marketplace. states this monthʼs author, Lynn Krafft. In coming months, ICAN features will address such hot button topics as infec-tion control, hard floor care, supply chain relations, sustainability and much more. ext. 3133 ext. 3138 ext. 3165 Editorial, Advertising & Publishing Offices NTP Media, division of 19 British American Blvd West • Latham, NY 12110 (518) 783-1281 FAX: (518) 783-1386 F o r su b s c r i p t i o n in f o r m a t i o n l o c a l ca l l s ( 8 4 7 ) 76 3 -1 8 6 7 o r To l l F r e e ( 8 6 6 ) 72 1 -4 8 0 7 o r em a i l cl e a n i n g m a i n t e n a n c e @ h a l l d a t a . c o m C h a n g e of Ad d r e s s : h t t p s : / / g v m -s u b . h a l l d a t a . c o m / k a l a n d About ICAN ICAN is a non-profit association com-prised of industry consultants with a wide range of expertise in building manage-ment, indoor environmental and service disciplines. This network provides free janitorial and building maintenance consultation servic-es to the industry through the Cleaning Management Institute ® . Do you have a tough technical question and want a chance to see that question featured in an upcoming “Consultantʼs Corner” feature? Anyone can submit a question; visit www.icanatex.com. CM We Welcome ICAN Supporting our editorial mission, we enlist top experts in the field to serve our read-ersʼ most pressing needs each month and every year. In 2010, we continue that effort with an exclusive partnership with the International Custodial Advisors Network Inc. (ICAN). The new, monthly departmental feature is titled “Consultantʼs Corner” and will be authored by various experts throughout the year. In this monthʼs feature, an ICAN expert addresses the age-old issue of productivi-ty, which starts on page 12. Often, ICAN members are asked ques-tions about productivity rates and industry norms. Why so many inquiries? “Productivity rates drive costs and pric-ing for the various jobs encountered,” Canada Post: Publications Mail Agreement #40612608 Canada Returns to be sent to: Bleuchip International, P.O. Box 25542, London, ON N6C 6B2 Corporate General Manager Barry Lovette [email protected] Vice President of Operations Brent Kizzire [email protected] Chief Marketing Officer, Publishing Services Group Hank Brown [email protected] Vice President of Business Publishing Tracy Aston-Martin [email protected] Vice President of Finance Brad Youngblood [email protected] Director of Circulation & Fulfillment Delicia Poole [email protected] Honorary Advisory Board: Mike Adams, Greenfield, IN; Stephen Ashkin, Bloomington, IN; Jim Brewer, Arlington, TX; Laura Dellutri, Lenexa, KS; Ron Goerne, Bloomington, IL; Russell Kendzior, Southlake, TX; Don McNulty, Blue Springs, MO; Bob Merkt, West Bend, WI. Richard DiPaolo, Editorial Director Send comments or thoughts on this topic or any other article that appears in CM/Cleaning & Maintenance Management ® magazine, to [email protected]. CM/Cleaning & Maintenance Management Online™ Service at www.cmmonline.com 4 CM/Cleaning & Maintenance Management ® • January 2010
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