March 2010 Volume 47 Number 3 Cover story 14 Is Your Distributor Just A Vendor Or A Valuable Partner? 14 Ask if your supplier can provide more than products and equipment alone. features 18 Measuring Green Cleaning It may be green, but does it clean? columns 42 Strategies & Situations By: Dane Gregory 20 Developing A Cleaning Standard For Your Operation The result or outcome of cleaning efforts should be universal. 43 Raising Standards By: Jim Peduto 22 Going For The Gold How daylight cleaning fits into your cleaning program and LEED certification. 44 Fact-based Management By: Vince Elliott 29 A Method To Determine Risk In Cleaning Chemicals Which chemical is safer to use? 33 Integrated Cleaning And Measurement Why communication is critical to its success. departments Cleanthoughts . . . . . . . . . . . . . . . . . . . . . . . . 4 Letters & Views . . . . . . . . . . . . . . . . . . . . . . 6 Around the Industry . . . . . . . . . . . . . . . . . . . 8 Products & Services . . . . . . . . . . . . . . . . . 10 Consultant’s Corner . . . . . . . . . . . . . . . . . 12 Restroom Care Showcase . . . . . . . . . . . . 24 Maintenance Matters . . . . . . . . . . . . . . . . 28 Product Information Center . . . . . . . . . . . 32 Facility Focus . . . . . . . . . . . . . . . . . . . . . . . 36 Tackling Trouble Areas . . . . . . . . . . . . . . . 38 Contractor Success . . . . . . . . . . . . . . . . . 40 Marketplace . . . . . . . . . . . . . . . . . . . . . . . . 45 Classifieds . . . . . . . . . . . . . . . . . . . . . . . . . 48 20 this month online — www. cmmonline. com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ where you’ll find archived issues from the past 15 years along with a wealth of how-to information for cleaning professionals. The full text of CM/Cleaning & Maintenance Management ® magazine featuring stories, breaking news, archives, the latest product news and much more is available on the Internet at: w w w . c m m o n l i n e . c o m . coming next issue... CM/Spotlight: Hard Floor Care Floor Care Case Studies CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2010 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • March 2010