Integrated Cleaning And Measurement The clientʼs staff also will be able to dis-seminate valid information about ICM to their circle of contacts with potentially ben-eficial results. assured that the cleaning being per-formed is beneficial to their health and efficiency. Lower absenteeism resulting from the healthier environment created through ICM benefits the client and his or her staff as well as engenders high-er morale in the workplace. The service provider staff will have an incentive to achieve and maintain high cleaning scores and to take pride in their achievement. Pride in the work and in the workplace is no small thing; staffs who have this are less likely to be absent and tend to work in a more professional manner. Meeting targets encourages workers to do their work well and results in positive feelings due to the achievement of high results. The service providerʼs organization can refer potential clients to the ICM program in place and can benefit from a positive response to the program from the client. Measured Results Sharing the measured results of the clean-ing process — including publishing the results in graphic form — will illustrate the achievement in an easily understood way and has the following added benefits: The client understands and appreci-ates what the measured results mean and is truly involved in the process. An ongoing working relationship of this type will mean that the client is aware on a continuing basis of the quality of cleaning being delivered. Extension of normally time-limited cleaning contracts is much more likely under these conditions; this alone will justify the implementation of ICM for many service providers. The client staff will have access to the results on a regular basis and are ATP Results -Test Area #1 Cleaning & Maintenance Management’s Ergonomics e-Newsletter offers new, up-to-date information on this challenging subject. http://www.cmmonline.com/ergonomics.asp Broughtt o you by JohnsonDiversey. 34 CM/Cleaning & Maintenance Management ® • March 2010
CMM – Archives Mar 2010: 34
