May 2010 Volume 47 Number 5 Cover story 14 Specialization, Self-monitoring and Efficiency Through Team Cleaning This workloading strategy has been proven to deliver consistent results. columns features 18 Proactive Pest Control Give yourself an advantage and address pest control issues before they manifest into problems. 44 Strategies & Situations By: Dane Gregory 45 Raising Standards By: Jim Peduto 20 Today’s Bidding And Estimating Software: Detailed, Customized And Professional Advances in computer software have affected nearly every business function performed today. 46 Fact-based Management By: Vince Elliott 24 Not Your Mother’s Hand Sanitizer Alcohol-free hand sanitizers are an emerging trend in the JanSan market. 28 Propane Burnishers and Green Cleaning A closer look at these machines reveals their environmental preferedness. 34 Dress Codes And Today’s Culture Your employee handbook should clearly define acceptable body art. departments Cleanthoughts . . . . . . . . . . . . . . . . . . . . . . . . 4 Around the Industry . . . . . . . . . . . . . . . . . . . 6 Letters and Views . . . . . . . . . . . . . . . . . . . . . 8 Products and Services . . . . . . . . . . . . . . . 10 Consultant’s Corner . . . . . . . . . . . . . . . . . 13 Carpet Care Product Showcase . . . . . . . 30 Product Information Center . . . . . . . . . . . 32 Facility Focus . . . . . . . . . . . . . . . . . . . . . . . 36 Contractors Success . . . . . . . . . . . . . . . . 40 Tackling Trouble Areas . . . . . . . . . . . . . . . 42 Marketplace . . . . . . . . . . . . . . . . . . . . . . . . 47 Classifieds . . . . . . . . . . . . . . . . . . . . . . . . . 48 20 this month online — www. cmmonline. com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ where you’ll find archived issues from the past 15 years along with a wealth of how-to information for cleaning professionals. The full text of CM/Cleaning & Maintenance Management ® magazine featuring stories, breaking news, archives, the latest product news and much more is available on the Internet at: w w w . c m m o n l i n e . c o m coming next issue... CM/Spotlight: Sustainability Green Cleaning Case Studies CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2010 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • May 2010