July 2010 Volume 47 Number 7 Cover story 14 Hiring Practices Have Come A Long Way Gone are the days of simply hiring anyone with a pulse. 14 features 18 The Novelty Of Innovation Driven by the “more, better, faster” mentality, the JanSan industry is a proving ground for avant-garde technologies. columns 42 Strategies & Situations By: Dane Gregory 20 State Of The Science: Do Disinfectants Promote Antibiotic Resistance? Just because it is proven in laboratory tests does not mean it is universal in real-world applications. 43 Raising Standards By: Jim Peduto 44 Fact-based Management By: Vince Elliott 28 You’ve Removed The Graffiti But A Shadow Remains Residual graffiti can be menacing; don’t let it get to you. coming next issue... CM/Spotlight: Carpet Care Ice-melter Review A Clean Sweep Carpet Care Case Studies 30 Work Smarter, Not Harder One-pass cleaning is a simplified approach that increases productivity and saves money. 34 The Ever Evolving Electronic Business Platform Making a point-and-click business model work for you. departments Cleanthoughts . . . . . . . . . . . . . . . . . . . . . . . . 4 Around the Industry . . . . . . . . . . . . . . . . . . . 6 Letters and Views . . . . . . . . . . . . . . . . . . . . . 8 Products and Services . . . . . . . . . . . . . . . 10 Consultant’s Corner . . . . . . . . . . . . . . . . . 12 Floor Care Showcase . . . . . . . . . . . . . . . . 24 Product Information Center . . . . . . . . . . . 32 Tackling Trouble Areas . . . . . . . . . . . . . . . 36 Maintenance Matters . . . . . . . . . . . . . . . . 38 Contractors Success . . . . . . . . . . . . . . . . 40 Marketplace . . . . . . . . . . . . . . . . . . . . . . . . 45 Classifieds . . . . . . . . . . . . . . . . . . . . . . . . . 47 A Clean Sweep . . . . . . . . . . . . . . . . . . . . . . 48 28 this month online — www. cmmonline. com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ where you’ll find archived issues from the past 15 years along with a wealth of how-to information for cleaning professionals. The full text of CM/Cleaning & Maintenance Management ® magazine featuring stories, breaking news, archives, the latest product news and much more is available on the Internet at: w w w . c m m o n l i n e . c o m CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2010 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • July 2010