Sponsored by: The business owner blamed the carpet cleaning company and asked them to repair the carpet at their expense. However, the carpet cleaning company said they were not at fault, blaming instead either the carpet’s installation or the manu-facturer. Who’s To Blame? Unfortunately, situations such as this are not that uncommon and they can be very difficult for carpet cleaning technicians — the last ones to have had any real contact with the carpet. This is why technicians should be well-versed not only on how to clean carpets — recognizing different types of stains, spots and soiling and being able to remove them — but also on how carpets are installed. Although it does not necessarily mean they would be able to detect and warn clients of potential installation problems before every carpet cleaning, at least they will have a better idea of the problems a poor installation can cause and how best to deal with them. Bubble Trouble Although it is relatively rare, carpet bubbles — often referred to as rippling or ripples — can be caused by hot water extraction. As the heat and pressure of the water are injected into the carpet and then vacuumed up during the cleaning process, the extrac-tor removes soils and contaminants from the carpet. www.cmmonline.com 15
CMM – Archives Aug 2010: 15
