Procter & Gamble Professional Cherry Cove Hospitality Saves Money And Increases Guest Satisfaction Procter & Gamble Professional ® provides impressive solutions to common problems. W When Stephen Kelly became general man-ager of the Cherry Cove Hospitality hotel property in Lexington Park, Maryland, he and his housekeeping staff weren’t happy with their current cleaning supplies vendor. Kelly had used Procter & Gamble Professional products at other hotels and wanted to switch. “The competitor’s product was less expensive, but they didn’t have the same quality and service as Procter & Gamble,” said Kelly. Kelly joined Cherry Cove Hospitality in November 2008 and changed to P&G Professional as soon as he assessed the property’s needs. The move to P&G Professional paid off in surprising ways. The Solution The hotel began using Tide ® , Downy ® , Febreze ® and the “Trusted Trio” of Comet ® , Spic and Span ® and Mr. Clean ® for deep restroom cleaning, among other P&G Professional products in December 2008. “My housekeeping staff said the new products were so much better than what we were using,” stated Kelly. “You can see the difference. With P&G Professional products, our hotel looks clean, smells clean and feels clean. We are in the serv-ice business, and if you cut corners in cleanliness, you are not going to have many guests to serve. When your employ-ees and guests notice the difference, you know you are doing the right thing.” Kelly was also pleased with the cus-tomer service he received from P&G Professional. According to Kelly, P&G Professional’s customer service “goes above and beyond their job description from the delivery truck guy” to the sales team. Though Kelly was willing to spend more money for better quality products and cus-tomer service, he didn’t have to. His hotel ended up using less P&G Professional products with better results and saved nearly $2,000 in 2009. The Results “Every month, I have continued to save money,” proclaimed Kelly. “This is a direct result of P&G Professional’s quality prod-ucts. When you get the job done right the first time, you save money in the long run. With P&G Professional products, I know that my rooms and hotel as a whole are cleaner than ever.” The Cherry Cove Hospitality customers agreed. Within six months of switching to P&G Professional, the hotel received a Gold Status for overall guest satisfaction. To earn the award, the hotel achieved an 87 percent guest service satisfaction score between January and June 2009. Guests were randomly given a survey that covered overall satisfaction and solicited cleanliness ratings of restrooms, guest rooms, bedding and the lobby area. “P&G Professional definitely played a key role in helping us achieve this award,” noted Kelly. Cherry Cove Hospitality owns and runs three other properties also using P&G Professional cleaning solutions. CM Circle Product Information no. 161 This content was provided by Procter & Gamble Professional as part of a paid advertisement. For more information, please contact P&G directly at 1-800-817-6710 or www.pgpro.com/trio. www.cmmonline.com 37
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