Ride The Wave Of Industry Trends Or Get Crushed By The Swell Commercial Products LLC, there are three Ps of sustainability: People, planet and profit. All three pieces must work in accord for the movement to be successful and lasting — and all signs point to its ever-present continuity. Just as increasing numbers of manufac-turers are offering complete solutions with their product offerings, more service providers than ever before are offering their customers a one-stop solution to their gam-bit of cleaning and maintenance needs. “We basically do everything, and what we can’t do we subcontract out,” asserts Terry Zastrow, owner of Zastrow Building Maintenance Company Inc. “These servic-es include changing and recycling light bulbs, moving furniture, completing preven-tative maintenance on equipment, etc. I send staff for specialized training when we see a class that will meet our needs. The upside of the add-on services is the increased revenue. The downside is that it can be a 24/7 job.” Another way manufacturers, companies and organizations are making complete solutions a reality is through joint ventures. Collaborations and partnerships allow businesses with complementary products and services to supplement one another to better satisfy their clientele and offer cus-tomers more exhaustive solutions to the problems they face. The JanSan industry is also witnessing increasing amounts of research in the form of co-sponsored surveys and studies to gauge the needs of the end-users, supervi-sors and others in charge of purchasing products and ensuring the smooth opera-tion of companies and facilities. Complete Solutions “In order to remain relevant in a changing market, companies must sell complete solutions instead of just products,” notes Ed Lonergan, president and chief executive officer (CEO) of Diversey Inc. Frontline workers demand convenience, and manufacturers are responding by offer-ing products and equipment formulated and designed to work in harmony with one another. Not only does using a manufacturer’s complete solution ensure more consistent, productive results for end-users, it makes product purchasing more intuitive for man-agers and supervisors. Operating sustainably is not only trendy and profitable; it is simply the right thing to do. According to Ying Zhang, senior product manager of hard surface cleaning for Rubbermaid Commercial Products LLC, there is a “void of knowledge” on many lev-els in our industry, which leads to a “lack of respect” for end-users by many in upper management positions. The insight gained from industry CLEAN GREEN WITH PUMIE ® TOILET BOWL RING REMOVER unbeatable for removing stubborn stains and unsightly rings from toilet bowls. SCOURING STICK cleans porcelain, ceramic tile, concrete, and iron. Restores tools, pools, and barbecues. !--NEW FLEXI -SCOUR TM the right tool to get the stains and mineral deposits out of cracks and hard to reach places Come see us at ISSA booth #3751 20219 Bahama Street, Chatsworth CA 91311 www.uspumice.com • toll free (800) 423-3037 Circle Product Information no. 210 on page 32 Circle Product Information no. 209 on page 32 16 CM/Cleaning & Maintenance Management ® • November 2010
CMM – Archives Nov 2010: 16
