cleanthoughts One Bad Apple Bunch I It has been brought to my attention that I erroneously noted the date of the no-cost infection control webinar. Conveniently enough, the event has been moved to March 3, 2011 at 2 p.m. Eastern Daylight Time (EDT). For more information or to register for the event, visit: http://tinyurl.com/2011CMMSeminars . Spoils The Entire Publisher Matt Gallinger mgallinger @ ntpmedia.com Associate Publisher Micah Ogburn mogburn @ ntpmedia.com Editorial Director Rich DiPaolo rdipaolo @ ntpmedia.com Managing Editor Aaron Baunee abaunee @ ntpmedia.com Assistant Editor Amanda Martini-Hughes [email protected] Account Executives Susan Pierce spierce @ ntpmedia.com Pat Harrington [email protected] ext. 3159 ext. 3179 (516) 404-4532 Initial perceptions are often hard to dismiss. Moreover, I fully understand that similar situations occur in facilities with a dedicated in-house cleaning staff. This individual has never had in-house custodial professionals at his location and has always relied on contract cleaners to clean the office. But, in all the years the account has been serviced, he never — until recently — had an issue with those performing the work. Incidents like this put a bad taste in peo-ples’ mouths. If they have a problem with a contract cleaner, they will probably feel that in-house cleaners are a more reliable, trust-worthy bunch. Conversely, if someone has complications with in-house cleaners, they will look at con-tract cleaners as more responsible, stead-fast workers. There could be many reasons for the problems being encountered, including: High employee turnover, a lack of training, insufficient supervision, inadequate back-ground checks, etc. Of course, there is always the chance that people have been breathing too many volatile organic compounds (VOC) and have simply been forgetting where they place things. It is likely you’ve dealt with a similar situa-tion in your career at one time or another. How did you rectify the matter? CM ext. 3157 ext. 3154 (256) 715-0342 ext. 3153 Art Director Marty Harris marty @ grandviewmedia.com Director of Business Operations Michael Perkins mperkins @ ntpmedia.com Ad Materials Manager Rebecca Wilson [email protected] CMI ® Administrative Manager Sharon Hillis shillis @ ntpmedia.com ext. 3133 Yours For The Taking When I read news articles about custodial outsourcing, there is often a group of con-cerned individuals protesting the move on the grounds of safety and security. Having recently been told a story about a breach of security, I can sympathize with their reservations. Over the past several months, various items in this person's office have disap-peared. He will not go as far as to say they were stolen, as there is no irrefutable proof of malice. In addition, he is one to give the benefit of the doubt. However, it seems awfully convenient that office supplies, silverware and other random goods — all of which were present upon his leaving at the end of the day — have gone missing following the work of the cleaning crew. It is not the monetary value of the elusive items that upsets individuals in the office, it is the sense that their personal items are not guarded unless they keep constant tabs on them. Staff and other building occupants that are seeing their in-house staff replaced by work-ers from a contract company have raised similar sentiments. Now, before you take the stance that I am vilifying contract cleaners by sharing this, I assure you that I am not. ext. 3138 ext. 3165 Editorial, Advertising & Publishing Offices NTP Media, division of 19 British American Blvd West • Latham, NY 12110-6405 (518) 783-1281 FAX: (518) 783-1386 S u b s c r i p t i o n Q u e s t i o n s o r I n q u i r i e s T o l l F r e e ( 8 6 6 ) 7 2 1 -4 8 0 7 O u t s i d e U . S . ( 8 4 7 ) 7 6 3 -1 8 6 7 o r e m a i l c l e a n i n g m a i n t e n a n c e @ h a l l d a t a . c o m S u b s c r i b e / R e n e w / C h a n g e o f A d d r e s s : h t t p : / / w w w . c m m o n l i n e . c o m / s u b s c r i b e Canada Post: Publications Mail Agreement #40612608 Canada Returns to be sent to: Bleuchip International, P.O. Box 25542, London, ON N6C 6B2 Corporate General Manager Barry Lovette [email protected] Vice President of Operations Brent Kizzire [email protected] Chief Marketing Officer, Publishing Services Group Hank Brown [email protected] Vice President of Business Publishing Tracy Aston-Martin [email protected] Vice President of Finance Brad Youngblood [email protected] Director of Circulation & Fulfillment Delicia Poole [email protected] Associate Director of Circulation Brandy Pate [email protected] Honorary Advisory Board: Aaron Baunee, managing editor Send comments or thoughts on this topic or any other article that appears in CM/Cleaning & Maintenance Management ® magazine, to [email protected]. Mike Adams, Greenfield, IN; Stephen Ashkin, Bloomington, IN; Jim Brewer, Arlington, TX; Laura Dellutri, Lenexa, KS; Ron Goerne, Bloomington, IL; Russell Kendzior, Southlake, TX; Don McNulty, Blue Springs, MO; Bob Merkt, West Bend, WI. CM/Cleaning & Maintenance Management Online™ Service at www.cmmonline.com 4 CM/Cleaning & Maintenance Management ® • February 2011
CMM – Archives Feb 2011: 4
