This can be nearly impossible to handle quickly and easily and makes your employ-ees and their work less efficient, which wastes time and money. Online scheduling optimizes your schedule for you; it takes into account travel time, appointment distance, lengths of appointment, employees’ skills and more when creating your schedule. The schedule will make your employees more efficient, which will help eliminate issues such as employees showing up late to cus-tomer appointments. Online scheduling also allows you to immediately see your employees’ avail-ability from any web connection. If you get a new client call while at a jobsite, you can schedule them immediately. This makes you professional, efficient and gives you 100 percent accuracy because the schedule you see and work from is always up to date. The woes of the whiteboard, the planner and the headaches that come with manual scheduling are gone. Online scheduling allows your company to be efficient and effective with every minute of every day. By scheduling more appointments into each day, you can increase your revenue, take on additional clients and grow your busi-ness without increasing personnel costs. Online scheduling is a win-win for clean-ing companies of all sizes. CM Stewart Hill is the director of corporate marketing at ClickSoftware and a veteran of the mobile workforce management and service optimization industry. He is the primary author behind ClickSoftware’s mini-book Service Chain Optimization For Dummies that can be downloaded from www.clicksoftware.com for free. Stewart’s first-hand experience with small and medium-sized service businesses is extensive and he often contributes to ServiceTycoon’s blog: Sharpen Your Skills. Empower your Employees with Pride and Professionalism Customer Satisfaction It may not seem like sitting at your desk creat-ing the employee schedule for the week would affect customer satisfaction, but it does. Most people are inherently lazy and they like their lives to be easy. Planning time to be away so a cleaning crew can come may be seen as an annoy-ance. Forgetting the appointment is bad for the customer and for your business. If you can’t get in to clean, you’re not making any money. Lastly, rescheduling appointments can be a major nightmare for cleaning customers who have frequent recurrences. Online scheduling allows customers to book their own appointments online and will even send out reminder e-mails to customers about their appointments. Your customers can even schedule appointments from social media applications like Facebook. Online scheduling makes it easier to communicate with your cus-tomers, which, in turn, helps to build better, lasting relationships. Online scheduling meets the needs of cleaning companies perfectly. The manual process and difficulty of rescheduling recurring appointments with all the correct staff is eliminated. Enhanced web-and dvd-based video instruction U Quick-reference cards Complete training manual U Online testing and certificate of completion One system with multiple training opportunities. Spartan’s new and improved, multimedia training system guides users through basic and advanced cleaning procedures for office, restroom, carpet and hard floor care. Cleaning personnel will hear, see – and understand – how to perform proper cleaning procedures that promote a healthy, safe and clean work environment. www.spartanchemical.com/cleancheck SPARTAN CHEMICAL COMPANY, INC. 1110 Spartan Drive U Maumee, OH 43537 www.spartanchemical.com © SCC 9/10 Circle Product Information no. 209 on page 32 www.cmmonline.com 37
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