July 2011 Volume 48 Number 7 CM/Spotlight: Carpet Care Cover story 14 CM/Spotlight: Carpet Care 18 Dial Down The Volume With A Quieter Vacuum When it comes to daytime cleaning, a vacuum that operates at a low decibel level is a necessity. 14 Selecting The Right Carpet Maintenance Program Every facility has unique needs; adherence to a faulty program can crush your pile. columns 44 45 Strategies & Situations By: Dane Gregory 20 28 30 Fact-based Management By: Vince Elliott Some Like It Hot Does heat really make a difference when cleaning carpet? How To Keep Carpet Healthy Keeping carpet healthy is as easy as keeping it clean. 18 Green Carpet Cleaning — An Investment In The Future Choosing safer equipment and chemicals is a smart move that will save time and money in the long run. 34 Become A Trusted Carpet Care Expert Already entrusted with the cleaning and maintenance of other areas in a facility, building service contractors can add value by caring for carpet, too. departments Cleanthoughts ................................................................. 4 Letters and Views ......................................................... 6 Around the Industry .................................................... 8 Products and Services ........................................... 11 Consultant’s Corner ................................................. 24 Carpet Care Case Studies ................................... 25 Product Information Center ................................ 32 Tackling Trouble Areas ............................................ 36 Maintenance Matters ............................................. 38 Contractor Success ................................................ 42 Marketplace .................................................................. 46 Classifieds ....................................................................... 47 A Clean Sweep ............................................................ 48 28 this month online — www.cmmonline.com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ where you’ll find archived issues from the past 16 years along with a wealth of how-to information for cleaning professionals. The full text of Cleaning & Maintenance Management magazine featuring stories, breaking news, archives, the latest product news and much more is available on the Internet at coming next issue... The Great Debate: Privatization Safety Product Showcase Advertising Versus Marketing www.cmmonline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2011 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • July 2011