CM/Spotlight: Carpet Care Sponsored by: By: Stephen Lewis Selecting The Right As technical director for MilliCare, Stephen Lewis is responsible for training and educating the franchise network, reinforcing proper maintenance procedures and managing new product development. He has been in the industry for over 22 years and with MilliCare since it was formally estab-lished in 1996. Currently, Lewis is an active member of the CRI and serves on the Carpet Maintenance Committee. He is certi-fied by the Floor Covering Institute of Technical Services (FCITS) as a senior carpet inspector. Through the IICRC, Lewis is a Master Textile Cleaner and Approved Instructor. Lewis can be reached at Stephen. [email protected]. CARPET Maintenance Program Every facility has unique needs; adherence to a faulty program can crush your pile. W for more info Visit www.cmmonline.com and type in search keyword: Carpet Care . For more information on related products, visit www.cmmonline.com , select SUPPLIER SEARCH from the main navigation bar, and enter keyword: Carpet Cleaning . When it comes to selecting the right carpet main-tenance program for your facility, customization is the key to success. No two buildings are exactly the same, so a maintenance plan should be mapped out accord-ing to the facility’s needs. Certain factors, such as foot traffic and type of facility, will determine what sort of program you will need. For example, an airport with heavy traffic would have different needs than a small business with average activity. It is also important to know the goals and expectations for the performance of the carpet. By instituting a regular, customized routine, you can reap several benefits: Extended lifespan of the carpet, greater indoor air quality, better appear-ance and increased productivity and morale. In a study conducted by the American Society of Interior Designers (ASID), “physical workplace” was the third ranked factor in deciding to accept or leave a job — compensation and benefits were the first and second factors, respectively. Additionally, in the same study, results showed that “cleanliness” was the number one desired characteristic of the physical workplace. Lay It On The Line Whether you decide to keep carpet maintenance in-house, contract out the service or use a com-bination of the two, it is important to start with the overall goals and expectations. 14 CM/Cleaning & Maintenance Management ® • July 2011
CMM – Archives Jul 2011: 14
