September 2011 Volume 48 Number 9 CM/Spotlight: Restroom Care Cover story 20 24 20 The Restroom Of the Future: Complete Automation Reservation can be resolved by removing touch points. CM/Spotlight: Restroom Care Green Restroom Cleaning: Safer Sustainability Cleaning restrooms within LEED guidelines presents unique challenges. columns 49 50 Strategies & Situations By: Dane Gregory Raising Standards By: Dave Frank 28 30 The No-touch Way To Reaching Hand Hygiene Selecting the best drying solution in a restroom facility. 51 Fact-based Management By: Vince Elliott The Nose Knows The causes of odors in a restroom are not always as obvious as you think. 34 Advances In Restroom Care How to be number one in the number two business. departments Cleanthoughts ................................................................. 4 Around the Industry .................................................... 6 Consultant’s Corner .................................................. 10 Worth Seeing At ISSA/INTERCLEAN Product Showcase ..................................................... 12 Product Information Center ................................ 32 Restroom Care Case Studies ............................ 38 Products and Services .......................................... 40 Facility Focus ................................................................ 42 Contractor Success ................................................ 44 Maintenance Matters ............................................ 46 Marketplace ................................................................... 52 Classifieds ....................................................................... 55 A Clean Sweep ............................................................. 56 34 this month online — www.cmmonline.com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ where you’ll find archived issues from the past 16 years along with a wealth of how-to information for cleaning professionals. The full text of Cleaning & Maintenance Management magazine featuring stories, breaking news, archives, the latest product news and much more is available on the Internet at coming next issue... ISSA/INTERCLEAN Exhibitor Profiles Comparing Green Chemicals Productivity Product Showcase www.cmmonline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2011 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • September 2011