October 2011 Volume 48 Number 10 Cover story 14 The Fantasy Of Disinfection A bridge from science and technology to improve the cleaning industry’s knowledge and practices. 14 Features 18 Everything Old Is New Again From tenements to towers, tankless water heaters are bringing the green concept full circle. columns 50 52 53 Strategies & Situations By: Dane Gregory Raising Standards By: Jim Peduto Fact-based Management By: Vince Elliott 34 Waterless Urinals: Not Just For The Environment Although they can help increase a facility’s sustainability, waterless urinals have additional benefits that are rarely touted. 36 The New Old Way Of Cleaning Bigger tools and equipment are not always better or more effective. departments Cleanthoughts ................................................................. 4 Letters and Views ......................................................... 6 Around the Industry .................................................... 8 Products and Services ........................................... 10 Consultant’s Corner .................................................. 12 Worth Seeing At ISSA/INTERCLEAN ........... 20 Product Information Center ................................ 32 Tackling Trouble Areas ........................................... 40 Maintenance Matters ............................................ 44 Contractor Success ................................................ 46 Productivity Showcase .......................................... 49 Marketplace .................................................................. 54 Classifieds ....................................................................... 55 A Clean Sweep ............................................................. 56 34 this month online — www.cmmonline.com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ where you’ll find archived issues from the past 16 years along with a wealth of how-to information for cleaning professionals. The full text of Cleaning & Maintenance Management magazine featuring stories, breaking news, archives, the latest product news and much more is available on the Internet at coming next issue... CM/Spotlight: Safety Establishing An Emergency Action Plan Safety Case Studies www.cmmonline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2011 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • October 2011