November 2011 Volume 48 Number 11 16 Features 20 Preventing Slips And Falls CM/Spotlight: Safety Cover story 16 Feasibility Over Fashion Protecting personal safety is more important than looking cool. columns 42 44 Strategies & Situations By: Dane Gregory Mastering wet coefficient of friction (COF) measurement is vital in providing hard floor slip resistance. 22 Raising Standards By: Dave Frank Promoting Safety, Security And Wellbeing With Signage Safety signage and labeling is heralded for its ability to convey information of potential hazards. 45 Fact-based Management By: Vince Elliott 26 Americans With Disabilities Act Failure to comply with this government standard could be costly; here is how you can stay within parameters. 28 Emergency Action Plans: A Winning Solution Preparation in the event of an emergency can be the difference between hysteria and helpfulness. 30 Earthquake Preparedness Planning Knowing the health of a structure following a tremor can save time, money and lives. 32 What The Cleaning Industry Can Learn From Cleanrooms Standardized, consistent cleaning lends itself to various applications in the JanSan industry. departments Cleanthoughts ................................................................. 4 Letters and Views ......................................................... 6 Around the Industry .................................................... 8 Products and Services ........................................... 12 Consultant’s Corner .................................................. 15 Product Information Center ............................... 24 Tackling Trouble Areas ............................................ 35 Facility Focus ................................................................. 36 Maintenance Matters ............................................. 38 Contractor Success ................................................ 40 Marketplace .................................................................. 46 Classifieds ....................................................................... 47 A Clean Sweep ............................................................ 48 28 this month online — www.cmmonline.com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ where you’ll find archived issues from the past 16 years along with a wealth of how-to information for cleaning professionals. The full text of Cleaning & Maintenance Management magazine featuring stories, breaking news, archives, the latest product news and much more is available on the Internet at www.cmmonline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2011 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • November 2011