cleanthoughts Everything We Do, Publisher Matt Gallinger mgallinger @ ntpmedia.com Associate Publisher Micah Ogburn mogburn @ ntpmedia.com Editorial Director Rich DiPaolo rdipaolo @ ntpmedia.com Managing Editor Aaron Baunee abaunee @ ntpmedia.com Assistant Editor Amanda Martini-Hughes [email protected] Account Executives Susan Pierce spierce @ ntpmedia.com Pat Harrington [email protected] Art Director Marty Harris marty @ grandviewmedia.com ext. 3159 WE DO IT ext. 3179 FOR YOU Traditionally, December has been a lull month in terms of editorial offerings from us at Cleaning & Maintenance Management magazine. However, in not wanting to remain stag-nant for too long, we have decided to shake things up a bit. This issue still contains the Directory Of Manufacturers And Distributors and the Directory Of Associations and Conventions, but will also include some insightful analysis from our editorial staff. Having conversed with numerous indus-try professionals — from in-house pro-fessionals to building service contractors (BSC) and manufacturers to consultants — in the past year, we feel that we have a firm grasp on the current and developing trends shaping our industry. Our thoughts on the 2011 ISSA/ INTERCLEAN North America trade show, general industry happenings and events reported in the news can all be read in this issue. We strive to deliver you the highest quality content in numerous formats on a consistent basis to make your job easier, more intuitive and, ultimately, more fulfilling. Expanding the issue you are currently reading to better reflect our stated aims is our way of saying, “Thank you for your continued patronage and unbridled enthu-siasm in our products.” We have some exciting things in store for 2012 and, without letting the cat entirely out of the bag, let me just say that we will continue to do what we do best — only better. (516) 404-4532 ext. 3157 Collectively, we can turn the economic frown upside down and achieve custodial greatness. ext. 3154 (256) 715-0342 ext. 3153 T We Want To Hear From You The Cleaning & Maintenance Management magazine community is only as effective as its participants. As such, we highly encourage you to frequent our Bulletin Board, podcast series and blog page to hear what your peers are doing and to offer informational tidbits everyone can use to raise the professional-ism of our industry. If you have a particular concern or a unique solution to a common problem, chances are good that others could benefit from your knowledge. Comment on blog posts, share pod-casts with your colleagues and ask perti-nent questions to fellow industry profes-sionals on our forum. Also, keep the conversation alive through our Facebook page and Twitter feed. There is content available through our social media streams that is not provided elsewhere in our print or online offerings. In other words: Take full advantage of everything Cleaning & Maintenance Management magazine has to offer. CM Director of Business Operations Michael Perkins mperkins @ ntpmedia.com ext. 3133 Ad Materials Manager Rebecca Wilson [email protected] CMI ® Administrative Manager Sharon Hillis shillis @ ntpmedia.com ext. 3137 ext. 3165 Editorial, Advertising & Publishing Offices NTP Media, division of 19BritishAmericanBlvdWest•Latham,NY12110-6405 (518) 783-1281 FAX: (518) 783-1386 Subscription Questions or Inquiries Toll Free (866) 721-4807 Outside U.S. (847) 763-1867 or email [email protected] Subscribe / Renew / Change of Address: http://www.cmmonline.com/subscribe Canada Post: Publications Mail Agreement #40612608 Canada Returns to be sent to: Bleuchip International, P.O. Box 25542, London, ON N6C 6B2 Corporate General Manager Barry Lovette [email protected] Vice President of Operations [email protected] Brent Kizzire Chief Marketing Officer, Publishing Services Group [email protected] Hank Brown Vice President of Business Publishing [email protected] Tracy Aston-Martin Vice President of Finance [email protected] Brad Youngblood Director of Circulation & Fulfillment [email protected] Delicia Poole Circulation Manager Stacie Tubb [email protected] Editorial Advisory Board: Aaron Baunee, managing editor Send comments or thoughts on this topic or any other article that appears in CM/Cleaning & Maintenance Management ® magazine, to [email protected]. Benjamin Tanner, Antimicrobial Test Laboratories; Bill McGarvey, Phillip Rosenau Company; Darrel Hicks, St. Luke’s Hospital; David Holly, The Ashkin Group; Kathleen Stanton, American Cleaning Institute (ACI); Jeff Cross, Cleanfax magazine; Russell Kendzior, National Floor Safety Institute (NFSI). CM/Cleaning & Maintenance Management Online™ Service at www.cmmonline.com 4 CM/Cleaning & Maintenance Management ® • December 2011