January 2012 Volume 49 Number 1 Cover story 14 Features 18 If It’s Broke, Fix It 14 Avoiding Slip And Fall Lawsuits Regardless of who is accountable, it is your job to ensure a clean, slip-resistant floor for building occupants. columns 42 43 Bidding And Estimating By: Bill Griffin Refurbishing and retrofitting old equipment can keep it running properly and save you money. Raising Standards By: Dave Frank 20 Increase Efficiencies With Autonomous Floor Cleaners Removing the human factor can not only save time and money, but the sovereignty can also reduce custodial workloads. 44 Fact-based Management By: Vince Elliott 22 Security Is Timeless Utilizing existing infrastructure can help a facility make the most of their security systems. 28 Creating An Online Presence: Part One By partnering with the right professionals, it is easy to take full advantage of today’s Internet culture. 30 Is An Organized Parts Storeroom Worth The Investment? An upfront investment can save you money for years to come. departments Cleanthoughts ................................................................. 4 Letters and Views ......................................................... 6 Around the Industry .................................................... 8 Products and Services ........................................... 10 Consultant’s Corner .................................................. 13 Product Information Center ............................... 24 Carpet Care Showcase ........................................... 25 Tackling Trouble Areas ............................................ 32 Contractor Success ................................................ 34 Facility Focus ................................................................ 40 Marketplace .................................................................. 45 Classifieds ....................................................................... 47 A Clean Sweep ............................................................ 48 20 Image courtesy of Intellibot Robotics Inc. this month online — www.cmmonline.com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ where you’ll find archived issues from the past 16 years along with a wealth of how-to information for cleaning professionals. The full text of Cleaning & Maintenance Management magazine featuring stories, breaking news, archives, the latest product news and much more is available on the Internet at coming next issue... CM/Spotlight: Infection Control Steam Vapor Sanitization Infection Control Case Studies www.cmmonline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2012 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • January 2012