cleanthoughts Publisher Matt Gallinger [email protected] ext. 3159 Do As I Say And Associate Publisher Micah Ogburn [email protected] Editorial Director Rich DiPaolo [email protected] Managing Editor Aaron Baunee [email protected] Assistant Editor Amanda Martini-Hughes [email protected] Account Executives Susan Pierce [email protected] Pat Harrington [email protected] ext. 3179 As I Do If your training follows a “one and done” approach, your results are likely falling short of your goal. (516) 404-4532 ext. 3157 ext. 3154 (256) 715-0342 ext. 3153 H Humans are creatures of habit and, beyond our intrinsic instincts, we only know what we are taught. Sure, we have innate knowledge that we should drink something when we are thirsty and eat something when we are hungry but, aside from the basics of survival, we need to be educated on the proper way of doing things. The importance of training cannot be stressed enough, which is why we have dedicated this issue to the concept and dubbed it the CM/Spotlight: Training. In all market segments, increasing pro-ductivity by cutting costs — but never cut-ting corners on quality — is not simply an option: It is the only way to remain viable in today’s business world. This is being done in many ways, and each unique operation has certain strings that can be pulled, but properly training staffs on best practices and continuing that education is universal. The best training programs incorporate classroom instruction and hands-on train-ing to ensure an understanding of concepts and a level of comfort when executing learned tasks. For better or worse, maintaining previ-ous efficiency rates with fewer resources is becoming commonplace. Where there once may have been three separate job titles, there might now only be one; employees are wearing multiple hats and being asked to accomplish more tasks. Because of this, sufficient training at the onset of hiring and continued education throughout employment is becoming even more important. Now, employees not only need to know the proper methods to clean and maintain carpets, floors and other areas in a build-ing, but they also need to understand the importance of resource reduction, energy efficiency and all-encompassing customer service. Art Director Marty Harris [email protected] Graphic Designer Justin Lancaster Director of Business Operations Michael Perkins [email protected] ext. 3133 Ad Materials Manager Rebecca Wilson [email protected] CMI ® Administrative Manager Sharon Hillis [email protected] Training Pays In Many Ways Training should be viewed as an investment instead of a business expenditure. Of course, time and resources equate to money, but the returns from a proper and ongoing training program can pay for itself many times over — and in more ways than you might think. A Spanish study of nearly 5,000 work-ers by Santiago Budría of the University of Madeira, “The Shadow Value of Employer-provided Training,” found that training pro-vided by an employer has the same effect on job satisfaction as a 17.7 percent net wage increase. Budría, whose findings were published in the June 2012 issue of the Journal of Economic Psychology , suggests that other studies showing low productivity gains from training are overlooking the subjective ben-efits of on-the-job learning. While Spain is not currently the epi-center of economic stability, this study sheds intriguing light on the perceived value of continued education beyond monetary compensation. CM ext. 3137 ext. 3165 Editorial, Advertising & Publishing Offices NTP Media, division of 19BritishAmericanBlvdWest•Latham,NY12110-6405 (518) 783-1281 FAX: (518) 783-1386 Subscription Questions or Inquiries Toll Free (866) 721-4807 Outside U.S. (847) 763-1867 or e-mail [email protected] Subscribe / Renew / Change of Address: http://www.CMMOnline.com/Subscribe Canada Post: Publications Mail Agreement #40612608 Canada Returns to be sent to: Bleuchip International, P.O. Box 25542, London, ON N6C 6B2 Corporate General Manager Barry Lovette [email protected] Vice President of Operations [email protected] Brent Kizzire Chief Marketing Officer, Publishing Services Group [email protected] Hank Brown Vice President of Business Publishing [email protected] Tracy Aston-Martin Vice President of Finance [email protected] Brad Youngblood Group Circulation Director [email protected] Delicia Poole Circulation Analyst Anna Hicks [email protected] Editorial Advisory Board: Aaron Baunee, managing editor Send comments or thoughts on this topic or any other article that appears in CM/Cleaning & Maintenance Management ® magazine, to [email protected]. Benjamin Tanner, Antimicrobial Test Laboratories; Bill McGarvey, Phillip Rosenau Company; Darrel Hicks, St. Luke’s Hospital; David Holly, The Ashkin Group; Kathleen Stanton, American Cleaning Institute (ACI); Jeff Cross, Cleanfax magazine; Russell Kendzior, National Floor Safety Institute (NFSI). CM/Cleaning & Maintenance Management Online™ Service at www.CMMOnline.com 4 CM/Cleaning & Maintenance Management ® • August 2012
CMM – Archives August 2012: 4
