August 2012 Volume 49 Number 8 CM/Spotlight: Training Cover story 12 Training Doesn’t Cost, It Pays 12 Features 16 Training is the only surefire way employees will learn how to do something correctly, so don’t write it off. columns 40 41 42 Bidding & Estimating By: Bill Griffin Communication When English Is Not A Native Tongue Educating employees who speak English as a second language can be difficult, but it shouldn’t be an excuse to forego training. 20 24 Raising Standards By: Jim Peduto Developing A System For Cleaning With 12 steps, a successful cleaning production system can be established. Inspection Systems That Boost Customer Satisfaction Levels The end goal is to have everything performed correctly the first time without the need for rework. Fact-based Management By: Vince Elliott 26 Pads Are Optional Business-to-business (B2B) networking is a contact sport rather than just a passive game. 28 Your Distributor: A Training Resource Tips for partnering with your supplier for a successful training program. departments Cleanthoughts ................................................................. 4 Letters and Views ......................................................... 6 Around the Industry .................................................... 8 Products and Services ........................................... 10 Consultant’s Corner .................................................. 18 Contractor Success ................................ 30 & 34 Product Information Center ................................ 32 Maintenance Matters ............................................. 36 Tackling Trouble Areas ............................................ 38 Marketplace .................................................................. 43 Classifieds ....................................................................... 47 A Clean Sweep ............................................................ 48 26 this month online — www.cmmonline.com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ where you’ll find archived issues from the past 16 years along with a wealth of how-to information for cleaning professionals. The full text of Cleaning & Maintenance Management magazine featuring stories, breaking news, archives, the latest product news and much more is available on the Internet at coming next issue... The Great Debate: Distributor Or Big Box Worth Seeing At ISSA Product Showcase Event Cleaning www.cmmonline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2012 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • August 2012
CMM – Archives August 2012: 2
