CM/Spotlight: Training Inspection Systems That Boost Customer Satisfaction By: Gary Clipperton Levels The end goal is to have everything performed correctly the first time without the need for rework. Gary Clipperton, presi-dent of National Pro Clean Corporation, is a 40-year industry veteran and provides bidding, workloading and qual-ity assurance software as well as training manuals, videos and consulting to the JanSan indus-try. Clipperton, vice president of the International Custodial Advisors Network (ICAN), can be reached at (800) 796-4680 or [email protected]. S Service providers occasionally encounter the dubi-ous question: “Your proposal looks good, but how do I know your company will deliver everything you’ve promised?” In response, we produce a stack of company training procedures, letters of recommendation, industry certifications and a host of corroborative documents. for more info Visit www.cmmonline.com and type in search keyword: Customer Satisfaction . For more information on related products, visit www.cmmonline.com , select SUPPLIER SEARCH from the main navigation bar, and enter keyword: Inspection . A robust quality assurance program, which helps keep workers on track to ensure the consistent results clients expect, will all but guarantee a thumbs-up review. 24 CM/Cleaning & Maintenance Management ® • August 2012
CMM – Archives August 2012: 24
