September 2012 Volume 49 Number 9 12 Cover story 12 The Great Debate: Big Box Or Distributor Disseminating the dilemma of price versus value. Features 12 16 18 The Great Debate: Big Box Or Distributor Purchasing products on price alone can leave you feeling powerless. columns 40 41 42 Bidding & Estimating By: Gary Clipperton What’s The Difference? Bleach and disinfectants have distinct dissimilarities and certainly do not mix. Raising Standards By: Dave Frank Reinforcing The Blue Bin Mentality The act of recycling is engrained in our psyche, but it’s about more than just paper and plastic. Fact-based Management By: Vince Elliott 20 Automated Dilution Ratios Producing cost savings and enhancing worker safety with chemical management systems. 26 The Unseen Filth A deeper look into biofilms and cleaning tactics. departments Cleanthoughts ................................................................. 4 Letters and Views ......................................................... 6 Around the Industry .................................................... 8 Products and Services ........................................... 10 Contractor Success ................................................. 22 Product Information Center ............................... 24 Consultant’s Corner .................................................. 29 Worth Seeing At ISSA/INTERCLEAN Product Showcase ..................................................... 30 Maintenance Matters ............................................. 36 Tackling Trouble Areas ............................................ 38 Marketplace .................................................................. 43 Classifieds ....................................................................... 47 A Clean Sweep ............................................................ 48 18 this month online — www.cmmonline.com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ where you’ll find archived issues from the past 16 years along with a wealth of how-to information for cleaning professionals. The full text of Cleaning & Maintenance Management magazine featuring stories, breaking news, archives, the latest product news and much more is available on the Internet at coming next issue... Where Is The JanSan Industry Now? Bio-based Cleaners Safety Product Showcase www.cmmonline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2012 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • September 2012