October 2012 Volume 49 Number 10 Cover story 12 Features 12 18 12 Teaching An Old Industry New Tricks The face of the JanSan industry has more than a few wrinkles. columns 48 49 50 Bidding And Estimating By: Bill Griffin Teaching An Old Industry New Tricks The face of the JanSan industry has more than a few wrinkles. The Greening Of Specialty Cleaners Adding spokes to the sustainable wheel, green-certified specialty cleaners fill an environmentally preferable product void. Raising Standards By: Jim Peduto Fact-based Management By: Vince Elliott 34 No Pain And Sans Strain The hazards of cleaning can be reduced with comfortable, ergonomic tools and equipment. 36 A Breakdown Of Ecolabels What you need to know about green certification systems for tissue and towel products. departments Cleanthoughts ................................................................. 4 Letters and Views ......................................................... 6 Around the Industry .................................................... 8 Consultant’s Corner .................................................. 10 ISSA/INTERCLEAN Exhibitor Profiles .......... 22 Product Information Center ............................... 24 Products and Services ........................................... 32 Facility Focus ................................................................. 38 Contractor Success ................................................ 42 Tackling Trouble Areas ........................................... 44 Maintenance Matters ............................................ 46 Marketplace ................................................................... 51 Classifieds ....................................................................... 56 34 this month online — www.cmmonline.com Can’t find a back issue of CM? Turn to CM/Cleaning & Maintenance Management Online™ where you’ll find archived issues from the past 16 years along with a wealth of how-to information for cleaning professionals. The full text of Cleaning & Maintenance Management magazine featuring stories, breaking news, archives, the latest product news and much more is available on the Internet at coming next issue... CM/Spotlight: Restroom Care Bio-based Cleaners Restroom Care Case Studies www.cmmonline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2012 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • October 2012