This occurs when they arrive at the site and wherever they are within the site at any given time. For security reasons, this helps firms to pinpoint any potential breach in security as it relates to property and/or reputation. For example, if a client accuses your cleaner of theft or damage to their property, your time and attendance system will offer the ability to discuss this situation with the client with real-time data. This data takes out the subjectivity in the situation and allows an objective view of the accusations. No one looks forward to dealing with this type of situation; however, a firm needs to be prepared to defend itself or its employ-ees. This will aid a firm during litigation and, in essence, reduce liability by having data to support its position. Even if the employee is at fault, this will aid the firm in having the ability to transfer the liability onto the employee. These are not ideal situations, but the reality of the industry and being prepared to protect your profits and reputation is abso-lutely critical. ity assurance audits to ensure compliance. The trust between you and your clients in regards to quality assurance audits will help you stand out from competitors and aid in client retention. This client retention will help increase profitability and enhance operational effi-ciencies. Meranti Cleaning Services is one such company that utilizes a mobile time and attendance system to attract new clients, retain existing clients and increase profit-ability. As stated by the owner, “My firm not only has the ability to utilize a time and attendance system to track my payroll, but also look into and track profitability for each account.” He also mentions that his clients really appreciate the transparency of the system, along with the communications, leading to effective client relations. Once you integrate this type of system into your operations, you will begin to enjoy the benefits of applying the three Ss for your operations. This will lead to increased profits, increased productivity and decreased employee turnover, enhancing your market-ability and differentiating your firm. You owe it to your employees and your operation to implement a quality mobile time and attendance system. You cannot afford to ignore the impor-tance of the three Ss. Without them, you will continue to strug-gle with profitability, operations, client rela-tions and more. CM Jason Hish is the president of Xavier Solutions Inc., a consulting firm servicing the retail and commer-cial markets. For the last 11 years, Hish has been involved in various associations, including Building Service Contractors Association International (BSCAI), International Facility Management Association (IFMA) as a board member, U.S. Green Building Council (USGBC) and Association for Professionals in Infection Control and Epidemiology (APIC). For more information about consulting services offered by Xavier Solutions, please visit www.Xavier-Solutions.com. Satisfaction Your firm’s reputation is important to the owners, employees and current and pro-spective clients. Why not utilize your time and attendance system to improve this reputation and fur-ther differentiate your firm from others? Again, the more robust mobile time and attendance systems will offer benefits to accomplish these goals. For instance, a system that yields auto-matic reporting for you and your clients is beneficial, as it aids in constant communica-tions with them. This also helps to engage in proactive approaches versus mostly dealing in a reac-tive manner. Not only will the system aid in operational efficiencies, but it will also differentiate your firm from others by offering this value-added service. Some mobile time and attendance sys-tems offer quality assurance, which is built into the same system. This is important because you and your clients can set forth protocols for these qual-Precisely . High performance chemical proportioning system that allows for exact ratios of chemical concentrate to be perfectly dispensed for a multitude of facility uses. www.ultrachemlabs.com toll-free 1-(888)-858-7224 I local 1-(909)-620-0949 I 1462 E. Mission Blvd, Pomona, CA 91766 USA Product Information no. 214 on page 24 www.cmmonline.com 43
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