January 2013 Volume 50 Number 1 Cover story 14 A True Gauge Of Efficacious Cleaning 14 Features 18 Weather The Downturn With Tracking Technology Tracking software can help any business operate more efficiently and save capital in the process. Soil removal over time is a cleaning performance indicator that examines actual soil removal in a given period to realistically define productivity. columns 44 45 Raising Standards By: Jim Peduto Fact-based Management By: Vince Elliott 28 Success With Sweepers Selecting superior sweeping solutions showcasing strength and style can solidify staffs’ sapiency. 30 Distinct Floor Luster Enhances Property Appeal Customers cover brilliant shine, but there is more to the appearance of hard surface floors than gloss alone. 33 The Hidden Hazards Of Cleaning Residues Whether seen or unseen, residues left behind by many of today’s cleaning chemicals actually pose health and safety risks to building occupants. departments Cleanthoughts ................................................................. 4 Letters And Views ........................................................ 6 Around The Internet .................................................... 8 Products And Services ........................................... 10 Consultant’s Corner .................................................. 17 Tackling Trouble Areas ............................................ 20 Carpet Care Product Showcase ...................... 22 Product Information Center ............................... 24 A Clean Sweep ............................................................. 27 Contractor Success ................................................. 36 Maintenance Matters ............................................ 40 Facility Focus ................................................................ 42 Marketplace ................................................................... 47 Classifieds ...................................................................... 48 30 We Are Always Online At www.CMMOnline.com Can’t Get Enough? The all-new CMM Online is home to exciting and interactive offerings not available in print. Our online exclusive content includes articles, polls, blogs, interviews, podcasts and much more to satisfy your informational needs. Check out the premier resource for commercial cleaning and maintenance information at coming next issue... CM/Spotlight: Infection Control Are You Prepared To Fight HAIs? The Importance Of Handwashing Infection Control Case Studies www.CMMOnline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2013 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • January 2013