letters and views Letters To The Editor Insight from the JanSan industry. Each month, we welcome readers to opine on the noteworthy — or even the trivial — aspects of their lives as JanSan professionals. The following is some of the correspondence we have received in recent weeks. I found on your website and was originally published in the January 2012 issue, “What Does Green Ice Melt Really Mean?” You have really done a service to the industry by publishing this article, which is extremely well presented with facts. We are frustrated by the lack of regulatory oversight or any “truth in labeling” on deic-ing products. We advocate that buyers demand a cer-tificate of analysis that certifies each and every ingredient and lists it by percentage in any ice melt product in order to separate the claims from the facts. I have over 40 years of industry experi-ence in ice and snow removal, and I’m both happy and sad to say that I’ve seen it all at one point or another. Thanks again for the article. — Robert English, president of Chemical Solutions Inc. This is a significant achievement for all of us, and I would like to extend my gratitude to all of your hardworking efforts in helping me and my colleagues achieve our goals. Furthermore, I would like to thank you both for your contributions to the many CMI train-ing programs. I value your guidance and look forward to developing a professional rapport within the industry that we are so passionate about. The feedback from everyone was par-ticularly positive, which is thanks to your exceptional training — both the content and standard of delivery was fantastic. More people in the cleaning community are considering how what we do matters and the importance of the long-term interests of the Earth and our children. The level of sustainable awareness is ris-ing, and with programs such as CMI’s Train the Trainer, organizational leaders will have the tools to implement a sound foundation for success. — Richard Brown, custodial fore-man for Burlington County College. Preaching To The Choir I want to pass my praise on to Scott Rice for his article that ran in the December 2012 issue, “Saving Lives — One Clean Surface At A Time.” His thoughts about process improvement and systematic work as exemplified by the auto industry parallel my own. One of the final sentences in the article that I couldn’t agree with more reads, “And, in the final analysis, paying attention to the details is what makes the difference between mediocrity and above-average performance; details are the difference between good and great.” Amen to that, Scott. — Allen Rathey, presi-dent of InstructionLink/JanTrain Inc. Well Done, Sirs I would like to express my appreciation to Marion Ivey and Bill McGarvey for the hospitality and technical guidance they pro-vided to the entire group of attendees during the three-day Train the Trainer event from the Cleaning Management Institute (CMI) hosted at Phillip Rosenau Company Inc. in Philadelphia. What’s The Good Word? It seems to me that people don’t participate much in the Forum anymore because they quickly forget about it. Venturing Out On Thin Ice I’m writing to compliment an article by Rob Peterson of North American Salt that 6 CM/Cleaning & Maintenance Management ® • January 2013
CMM – Archives Jan 2013: 6
