March 2013 Volume 50 Number 3 12 Cover Story 12 We’ll See You On Monday Thoroughly vetting candidates can help in finding ideal employees who are worth the investment in time and resources. features 16 Social Media As A Communal Resource Now that the novelty of social media has worn off, it’s time to use it as a resource to help build and promote interaction with customers. columns 42 43 Bidding And Estimating By: Bill Griffin Raising Standards By: Jim Peduto 20 The Environmental Preferability Of Polished Concrete Stop renting your floors and take ownership of them with sustainable burnishing and honing processes. 44 Let’s Talk Shop By: Kevin Keeler 26 Profit As A Function Of Sustainable Operation Using sound environmental principals and business strategies to bridge the gap between sustainability and profitability. 30 Circumspectly Creating A Culture Of Safety Even more important than who, what, where and when, education on the why of safety training can make or break your efforts. departments Cleanthoughts ................................................................. 4 Around the Internet ..................................................... 6 Letters and Views ......................................................... 8 Products and Services .............................................. 9 Restroom Care Product Showcase ............... 22 Product Information Center ............................... 24 Contractor Success ................................................. 32 Tackling Trouble Areas ............................................ 38 Facility Focus ................................................................ 40 A Clean Sweep ............................................................ 46 Maintenance Matters ............................................. 47 Marketplace .................................................................. 48 Classifieds ...................................................................... 48 26 We Are Always Online At www.CMMOnline.com Can’t Get Enough? The all-new CMM Online is home to exciting and interactive offerings not available in print. Our online exclusive content includes articles, polls, blogs, interviews, podcasts and much more to satisfy your informational needs. Check out the premier resource for commercial cleaning and maintenance information at coming next issue... CM/Spotlight: Hard Floor Care Traction Measurement And Walkway Audits A Dozen Myths Of Floor Care Hard Floor Care Case Studies www.CMMOnline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2013 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • March 2013
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