May 2013 12 Volume 50 Number 5 Cover story 12 Jacks And Jills Of All Trades It is a time to elevate the cleaning worker’s status along with our industry’s image. Features 16 25 Smoothing The Way To Fine Commercial Floors A step-by-step analysis of proper floor care techniques. columns 44 45 46 47 Fact-based Management By: Vince Elliott Asking More From Cleaning Textiles A comparison of fabrics and a look back at the progress of this product category. Bidding & Estimating By: Bill Griffin Raising Standards By: Jim Peduto 28 The Evolution Of Cleaning: New Advances In Disinfection Technologies Utilize modern tools and techniques to achieve a total clean room. Let’s Talk Shop By: Kevin Keeler 30 Making The Case For Reusable Shop Towels The author shows why reusable shop towels are greener, less costly and more effective than alternatives. 34 The Rainbow Of Sustainability Color-coding to avoid cross-contamination and achieve infection control. departments Cleanthoughts ................................................................... 4 Around The Internet ...................................................... 6 Letters and Views ........................................................... 7 A Clean Sweep .................................................................. 8 Products and Services ................................................ 9 Productivity Product Showcase ........................ 19 Product Information Center ................................. 24 Tackling Trouble Areas ............................................. 36 Contractor Success .................................................. 38 Facility Focus .................................................................. 40 Maintenance Matters .............................................. 42 Marketplace .................................................................... 48 Classifieds ........................................................................ 48 30 We Are Always Online At www.CMMOnline.com Can’t Get Enough? The all-new CMM Online is home to exciting and interactive offerings not available in print. Our online exclusive content includes articles, polls, blogs, interviews, podcasts and much more to satisfy your informational needs. Check out the premier resource for commercial cleaning and maintenance information at coming next issue... Myths In Carpet Care Increase Your Sales Carpet Care Case Studies www.CMMOnline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2013 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • May 2013