cleanthoughts Publisher Micah Ogburn [email protected] (518) 640-9177 A Different Perspective A As strange as it is to recall, my formative years were a blur of foodservice facilities. Floors, sinks, counters and ice cream machines were just a few of the items fre-quently included on my nightly cleaning checklist. In high school, I specialized in conces-sion stands at civic centers, amphitheatres, NASCAR races and barbecue cookoffs. As I rubbed shoulders with legends like Stevie Ray Vaughan, KISS and Hank Wil-liams Jr. I served food, and most important-ly, cleaned miles and miles of countertops and floors. Next I moved on to a seven-year stretch at a local hamburger restaurant. Since I was one of the dependable night shift workers, I soon inherited a lengthy list of nightly mopping and sanitizing duties. While these experiences put me through journalism school and put some money in my pocket, I would say the most valuable thing they provided was a real appreciation for the service and janitorial industry. Editorial Director Rich DiPaolo [email protected] (516) 404-4532 Editor Phillip Lawless [email protected] (205) 408-3744 Assistant Editor Amanda Martini-Hughes [email protected] (518) 640-9168 Account Executives Susan Pierce [email protected] Matt Moberg [email protected] Art Director Marty Harris [email protected] Graphic Designer Justin Lancaster [email protected] Ad Materials Manager Rebecca Wilson [email protected] In Your Hands For real-world examples, look no further than this month’s issue. This, our annual Spotlight on Carpet Care, details a number of interesting trends for professional carpet upkeep. While our first article busts a handful of widely held myths, our other carpet care features discuss: ■ Creating a carpet care training program ■ Carpet cleaning and LEED certification ■ Clarifying carpet care equipment ter-minology ■ Encapsulation carpet cleaning ■ Carpet dyeing and repair. Beyond carpet care, this issue also cov-ers the coming effects of the Affordable Health Care Act, new services to increase BSCs’ sales, the mystery of restroom drain odors and building security. (256) 715-0342 (518) 640-9172 (518) 640-9164 Editorial, Advertising & Publishing Offices NTP Media, division of 19BritishAmericanBlvdWest•Latham,NY12110-6405 (518) 783-1281 FAX: (518) 783-1386 Subscription Questions or Inquiries Toll Free (866) 721-4807 Outside U.S. (847) 763-1867 or e-mail [email protected] Subscribe / Renew / Change of Address: http://www.CMMOnline.com/Subscribe Canada Post: Publications Mail Agreement #40612608 Canada Returns to be sent to: Bleuchip International, P.O. Box 25542, London, ON N6C 6B2 Letter To The Editor Finally, one of the things I really like about Cleaning & Maintenance Management as a media brand is the regular appearance of reader feedback. Any editor worth his or her weight in micro-fiber cleaning towels knows that readers are an editorial team’s most valuable resource, especially when it comes to learning about the latest trends and issues in a market. To that end, I invite you to contact me at [email protected] or at (205) 408-3744. I value your ideas and opinions, and I look forward to covering this industry. CM Corporate General Manager Barry Lovette [email protected] Happy To Be Here Thinking back on my solid decade of clean-ing duties, I am especially proud to join Cleaning & Maintenance Management as its new Editor and happy to be a part of this evolving industry. Today, cutting-edge technology and cleaning processes that would have sound-ed like science fiction to me as I mopped bathrooms 20 years ago are generating mo-mentum in this rapidly-changing market. In 2013, facility managers and business service contractors that regularly invest in expert training and up-to-date equipment will see their wise investments pay off. Workers using the latest cleaning tech-niques and modern equipment will make a difference in the day-to-day lives of customers, hospitality guests and hospital patients. Vice President of Operations [email protected] Brent Kizzire Chief Marketing Officer, Publishing Services Group [email protected] Hank Brown Vice President of Business Publishing [email protected] Tracy Aston-Martin Vice President of Finance [email protected] Brad Youngblood Director of New Business Development [email protected] Matt Gallinger Group Director of Circulation & Fulfillment [email protected] Delicia Poole Circulation Manager Anna Hicks [email protected] Editorial Advisory Board: Benjamin Tanner, Antimicrobial Test Laboratories; Bill McGarvey, Phillip Rosenau Company; Darrel Hicks, St. Luke’s Hospital; David Holly, The Ashkin Group; Kathleen Stanton, American Cleaning Institute (ACI); Jeff Cross, Cleanfax magazine; Russell Kendzior, National Floor Safety Institute (NFSI). Phillip Lawless, editor Send comments or thoughts on this topic or any other article that appears in CM/Cleaning & Maintenance Management ® magazine, to [email protected]. CM/Cleaning & Maintenance Management Online™ Service at www.CMMOnline.com 4 CM/Cleaning & Maintenance Management ® • June 2013