a clean sweep 24 Hours A Day, 365 Days A Year The CMM staff visits Environmental Services at Turning Stone Resort and Casino in Verona, New York. By: The Cleaning & Maintenance Management Staff I The staff of Cleaning & Maintenance Man-agement often visits readers to learn about the critical issues in the market and to stay in touch with the industry’s informational needs. Recently, we reached out to Turning Stone Casino in upstate New York to see how this 24/7 facility meets the unique challeng-es of cleaning a variety of surfaces during several shifts. Turning Stone’s representatives invited our staff in April of this year, and generously toured us around the facility while providing a breakdown of the property’s features. We were greeted at the resort and casino by Garin Hurlbut. Hurlbut and Assistant Manager Mike Berry are responsible for the safety of the cleaning staff, staffing development, daily shift reports, project scheduling, working with inter-departmental leaders to address cleaning concerns, inspections and reviews procedures, and support of manager and director initiatives. Next, Gerry Lewis gave us a tour and Hurlbut participated until lunch. Lewis is responsible for overseeing the cleanliness of all public areas of the resort. Every day he conducts inspections of the property, initiates company initiatives and strategies, prepares a budget and is the ex-ecutive administrative link for the department. Cornell Strickland also joined us for lunch and the discussion afterwards. He is the operations manager for Environ-mental Services (EVS), and he is respon-sible for team member development, hiring, budget reports, coordinating projects, rec-ommendations for equipment and supplies, and supporting the director and company initiatives. Property Makeup Currently, the property consists of: ■ The main hotel with over 800 rooms ■ The casino ■ The convention center/auditorium ■ 14 restaurants ■ 10 kitchens ■ A separate hotel building called The Lodge with high-end accommodations ■ A fitness center ■ A nightclub ■ Five golf courses with several club-houses ■ A spa ■ Showroom ■ Event center ■ Sportsplex ■ An RV park a short distance away from the main property. During our visit, Turning Stone was com-pleting construction on three new nightclubs. Through the course of one year, the resort will see over 4 million visitors. To minimize downtime due to moving equipment and supplies from one area or building to another, the operation has cre-ated 32 different sub-storage areas around the resort. Images courtesy of Turning Stone Resort and Casino The staff at Turning Stone Resort and Casino, a 24/7 facility in upstate New York, are extremely disciplined about critical cleaning tasks. 42 CM/Cleaning & Maintenance Management ® • June 2013
CMM – Archives June 2013: 42
