The next step is to plan accordingly for the training program. Providing understanding and educating workers about the “whys” gives them a solid foundation to develop the “when,” “where” and “how.” This concept applies to the more damag-ing tasks as well as extraction, spotting and any necessary repairs. Over-wetting and improper chemical use are several of the main issues involved with today’s workplace. Touching on these key points are the learning outcomes for a training program. Having a detailed set of deliverables, learning outcomes or standards, allows the training to teach to a point. Rather than giving information and snip-pets of facts, trainers can train with the end in mind — their necessary outcomes. Creating The Lessons Once these training processes have been completed it is time to devise exactly how you are going to instruct the lessons. There are numerous studies that show a person’s attention span is usually around 15 to 20 minutes for classroom style training classes. This means that it is essential for trainers to incorporate numerous styles into their training sessions; videos, PowerPoint pre-sentations, group work and individual chal-lenges are a few ways that classroom ses-sions can be livened up. There should also be additives of both on-the-job training and hands-on training. The difference between these styles is that hands-on demonstrations allow the trainer to control the situation. On-the-job training, especially with crews spread thin, can throw curveballs, depend-ing on the situation. Hands-on training in a conference room could be the best option. Those attending training should know what they are going to learn during the ses-sion, how they are going to learn it and what they should expect regarding evaluations on the subject(s). Certifications In conclusion, there are a variety of certifi-cations available that can help firm up your commitment to excellence. One of the great advantages of these cer-tifications is they verify that knowledge has been retained by those participating. If you are a contractor you can use these certifications as selling points and competitive advantages against your com-petition. In-house staffs see these certifications as a badge of honor that can be leveraged with administration to achieve higher pay bands or other forms of compensation. Raising the bar is the first step for any or-ganization looking to increase their services and lower their costs. CM FREE INFO: Reader Service 201 or CMMOnline.com/freeinfo www.cmmonline.com 19
CMM – Archives June 2013: 19
