CM/Spotlight: Carpet Care Forming A Carpet Care Training Program Training is an effective way to improve service and motivate employees. By: Matt Moberg D Developing a consistent training program is one of the most effective ways to properly moti-vate employees and ensure proper techniques in the field. In order to be effective, though, you must start with the end in mind. This means creating a set of standards that must be accomplished. Problem Areas And Guidelines When speaking about carpet it is important to iden-tify the problem areas first. From there, you can then establish guidelines which will drive your training program. Whether creating a new or upgraded program, these concepts are still the main passageways to improve services. The same is true for training that is conducted to change the way things are currently done or to adapt to a completely new cleaning procedure — encapsulation is an example. Finding appropriate solutions for errors or ineffi-cient procedures should be a process included for everyone from front-line employees to distributors or purchasing agents. Having everyone involved in this process will safeguard against misinterpreted information and neglected oversight. Establishing standards and learning outcomes re-quires that the trainer, or assessing supervisor, truly understand what the problems are and how they can be fixed and prevented in the future. Common Carpet Care Concerns Carpet care, especially in a commercial setting, has numerous common errors that waste valuable resources. First things first, utilizing daily vacuuming is es-sential to promoting a long carpet lifespan and it loosens the burden on spot removal. Also, there are the ancillary benefits that carpets provide, such as sound reduction and indoor air quality (IAQ) improvements. Educating staff members on these benefits and their long-term effects should be top priority in a training program. for more info Visit www.cmmonline.com and type in search keyword: Classes . For more information on related products, visit www.cmmonline.com , select BUYERS’ GUIDE from the main navigation bar, and enter keyword: Training. Numerous studies show a person’s attention span is usually around 15 to 20 minutes for classroom training classes. 18 CM/Cleaning & Maintenance Management ® • June 2013 Image courtesy of Cleaning Management Institute Matt Moberg is a trainer for the Cleaning Management Institute (CMI), the facility management training and certification arm of Cleaning & Maintenance Management magazine. With several years’ industry involve-ment, including in-the-field experience as an end-user, Moberg is cognizant of JanSan trends and strives to help train and educate facility professionals every day. He can be contacted at (518) 640-9172 or MMoberg@ NTPMedia.com. For more infor-mation about CMI, visit www. CMInstitute.net.
CMM – Archives June 2013: 18
