cleanthoughts Publisher Micah Ogburn [email protected] Editorial Director Rich DiPaolo [email protected] A Brave New World N New ideas, reality-based predictions and fu-turistic technology — this list is not the plot outline of a science-fiction movie. Instead, it is a daily checklist for forward-thinking facility managers and business service contractors (BSCs) who are actively pursuing JanSan success. Unlike Hollywood directors, 99.9 percent of industry managers and contractors do not have mammoth budgets and massive research teams. Even so, cleaning professionals should remember to spare a few minutes each day to learn something new about their in-dustry. (518) 640-9177 (516) 404-4532 Editor Phillip Lawless [email protected] (205) 408-3744 Assistant Editor Amanda Martini-Hughes [email protected] (518) 640-9168 Account Executives Susan Pierce [email protected] Matt Moberg [email protected] Art Director Marty Harris [email protected] Graphic Designer Justin Lancaster [email protected] Business Office Manager Rebecca Wilson [email protected] War Of The Worlds It is a scary fact, but it is one that managers and BSCs must face. If operations sit stuck in their same old loop of cleaning for appearance using only out-dated tools and techniques, a new generation of cleaning and maintenance professionals stand ready to invade their market. As cruel as it sounds, many cleaning op-erations face the simple but stark decision to evolve or die. For this reason, and a number of others, it is important for even the most seasoned veterans in the JanSan industry to continue learning. While some offerings may be a flash in the pan, others will provide real-world solu-tions to problems workers have battled for decades. Further, once these updated processes have been selected and the improvements are made, managers and contractors should follow up with their clients and superiors and communicate these changes. Showing that they have pushed to learn about new processes and products — and instituted them on their own — should go a long way to prove that an operation is the best option in a single market. Moving forward, industry advances likely will be the key to unlocking profitability in the cleaning industry. Only by actively learning about the latest cleaning options and techniques can a professional hope to hold the key. CM (256) 715-0342 (518) 640-9172 (518) 640-9164 Editorial, Advertising & Publishing Offices NTP Media, division of 19BritishAmericanBlvdWest•Latham,NY12110-6405 (518) 783-1281 FAX: (518) 783-1386 Subscription Questions or Inquiries Toll Free (866) 721-4807 Outside U.S. (847) 763-1867 or e-mail [email protected] Subscribe / Renew / Change of Address: http://www.CMMOnline.com/Subscribe The Day The Earth Stood Still In today’s competitive environment, cleaning companies that are on the cutting edge sel-dom sit still. Versatile and energetic, these operations look towards the future and realize that the days of “that’s not what I do” or “I’m not in-terested” are over. More and more managers and BSCs find themselves doing what they have to do in-stead of what they intended to do. Yet, this does not have to be a negative situation. For those that keep an open mind and strive to find new and unique opportunities, a clear-cut path to success will frequently present itself. In the modern cleaning industry, improve-ments can include offering a new service, utilizing sustainable cleaning products, pro-viding pertinent training to employees and purchasing up-to-date equipment that in-creases performance and results. Still, for every manager and contractor that works to learn about these updated prod-ucts and techniques, there are others that sit stagnant clinging to outdated methods. Many do not realize the damage they are causing, to themselves and to the industry. Canada Post: Publications Mail Agreement #40612608 Canada Returns to be sent to: Bleuchip International, P.O. Box 25542, London, ON N6C 6B2 Corporate General Manager Barry Lovette [email protected] Vice President of Operations [email protected] Brent Kizzire Chief Marketing Officer, Publishing Services Group [email protected] Hank Brown Vice President of Business Publishing [email protected] Tracy Aston-Martin Vice President of Finance [email protected] Brad Youngblood Director of New Business Development [email protected] Matt Gallinger Group Director of Circulation & Fulfillment [email protected] Delicia Poole Circulation Manager Anna Hicks [email protected] Editorial Advisory Board: Benjamin Tanner, Antimicrobial Test Laboratories; Bill McGarvey, Phillip Rosenau Company; Darrel Hicks, St. Luke’s Hospital; David Holly, The Ashkin Group; Kathleen Stanton, American Cleaning Institute (ACI); Jeff Cross, Cleanfax magazine; Russell Kendzior, National Floor Safety Institute (NFSI). Phillip Lawless, editor Send comments or thoughts on this topic or any other article that appears in CM/Cleaning & Maintenance Management ® magazine, to [email protected]. CM/Cleaning & Maintenance Management Online™ Service at www.CMMOnline.com 4 CM/Cleaning & Maintenance Management ® • July 2013
CMM – Archives July 2013: 4
