August 2013 Volume 50 Number 8 CM/Spotlight: Sustainability 12 Cover Image courtesy of Beboy_ltd/iStockphoto/Thinkstock (EARTH IMAGE) Cover Image/Spotlight Header courtesy of ArtiomMuhaciov/iStockphoto/Thinkstock (COLOR BURST) Cover Story 12 Head To Head On Carpet Care Low moisture vs. hot water extraction — learning about both sides of this decades old debate. Features 16 18 20 26 28 30 Tips To Create Holistic Sustainability Different steps to include green concepts in every phase of operation. columns 44 45 46 Bidding & Estimating By: William R. Griffin A Guide To Navigating Green Certifications The past, present and future of environmentally-friendly cleaning programs. Raising Standards By: Steve Spencer Enhancing Sustainability In Hard Floor Care And Cleaning Keep floors shiny and safe using the latest chemicals and scrubbers. Let’s Talk Shop By: Kevin Keeler Can You Afford Not To Be Sustainable? Boost your brand and cut operating costs by creating value. A New Generation Of Green Cleaners How microorganisms can be called upon to battle odors and organics. Sustainable Cleaning Starts With A Source Control Strategy Recognizing the impact that sidewalks and parking lots have on indoor environments. 32 Separating ‘Green’ Fact From Fiction Clearing up some common concerns about sustainable cleaning. departments Cleanthoughts ................................................................... 4 Around The Internet ...................................................... 5 Letters And Views ........................................................ 6 Products And Services ................................................ 7 Sustainability Case Studies .................................. 22 Product Information Center ................................. 24 Contractor Success ...................................... 34, 42 Tackling Trouble Areas ............................................. 36 Maintenance Matters .............................................. 38 Facility Focus .................................................................. 40 A Clean Sweep .............................................................. 47 Classifieds ........................................................................ 48 20 We Are Always Online At www.CMMOnline.com Can’t Get Enough? The all-new CMM Online is home to exciting and interactive offerings not available in print. Our online exclusive content includes articles, polls, blogs, interviews, podcasts and much more to satisfy your informational needs. Check out the premier resource for commercial cleaning and maintenance information at coming next issue... Large Building Workloading ISSA Product Showcase Making A Facility “Insect Clean” www.CMMOnline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2013 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • August 2013