September 2013 Volume 50 Number 9 Cover Story 10 Cover Image courtesy of H Berends/Hemera/Thinkstock 10 Showing Safety, Proving Results Validating cleanliness and safety is easier than ever using modern measurement devices. Features 16 One Foul Odor Can Impact The Bottom Line Every part of the cleaning battle is important to clients and building occupants. columns 41 42 44 Bidding & Estimating By: William R. Griffin 18 20 22 25 Raising Standards By: Russell Kendzior Workloading Creates Accountable Cleaning When dealing with large locations, scientific calculations are a necessity. Let’s Talk Shop By: Judy Gillies Misconceptions About Sustainability How sustainable cleaning can mean different things to different people. Managing A Mobile Workforce A Plan For Removing Tear Gas Residue A step-by-step guide to dealing with one of the cleaning world’s toughest challenges. 16 28 Deicing Products Go Green Exploring the sustainable production process of ice melt products. departments Cleanthoughts ................................................................... 4 Around The Internet ...................................................... 5 Products And Services ................................................ 6 Product Information Center ................................. 24 Tackling Trouble Areas ............................................. 30 Contractor Success .................................................. 32 Maintenance Matters .............................................. 36 Facility Focus .................................................................. 38 Training Tips .................................................................... 40 A Clean Sweep .............................................................. 46 Marketplace .................................................................... 47 Classifieds ........................................................................ 48 We Are Always Online At www.CMMOnline.com Can’t Get Enough? The all-new CMM Online is home to exciting and interactive offerings not available in print. Our online exclusive content includes articles, polls, blogs, interviews, podcasts and much more to satisfy your informational needs. Check out the premier resource for commercial cleaning and maintenance information at coming next issue... Tile And Grout Cleaning Restroom Care Case Studies Is Crowdfunding An Option? www.CMMOnline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2013 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • September 2013 Images Courtesy of Jelop/iStockphoto/Thinkstock Management tips to improve the performance of mobile workers.