October 2013 Volume 50 Number 10 CM/Spotlight: Restroom Care Cover Story 12 Dingy Grout — You’re Out! Effectively removing grout discoloration is easier than ever using modern tools and methods. 12 Cover Image courtesy of Arturcos/iStockphoto/Thinkstock (CHESS IMAGE) Cover Image/Spotlight Header courtesy of Steven van Soldt/iStockphoto/Thinkstock (GREEN SPLASH) Cover Image/Spotlight Header courtesy of Murat Baysan/iStockphoto/Thinkstock (BLACK & WHITE FLOOR) columns 22 44 45 Bidding & Estimating By: William R. Griffin Raising Standards By: Dave Frank Features 16 20 25 28 Who Is Really At Risk In Public Restrooms? Worker protection and safety procedures are paramount in unclean areas. Let’s Talk Shop By: Kevin Keeler Restrooms As Hygiene War Rooms? Accepting the challenge to battle the spread of dangerous bacteria. 25 Effective Steps To Stop Restroom Germs Five ideas to create clean restrooms and prevent cross contamination. Danger In The Soap Dispenser Learn what may be lurking inside these trusted restroom fixtures. departments Cleanthoughts ................................................................... 4 Industry News ................................................................... 6 Around The Internet ...................................................... 8 Products And Services ............................................ 10 Restroom Care Case Study ................................. 23 Product Information Center ................................. 24 Worth Seeing At ISSA ............................................. 30 Contractor Success .................................................. 36 Tackling Trouble Areas ............................................. 38 Maintenance Matters .............................................. 40 Facility Focus .................................................................. 42 A Clean Sweep .............................................................. 46 Marketplace .................................................................... 47 Classifieds ........................................................................ 48 Image courtesy of Sergey Volkov/iStockphoto/Thinkstock We Are Always Online At www.CMMOnline.com Can’t Get Enough? The all-new CMM Online is home to exciting and interactive offerings not available in print. Our online exclusive content includes articles, polls, blogs, interviews, podcasts and much more to satisfy your informational needs. Check out the premier resource for commercial cleaning and maintenance information at coming next issue... Safety And Slip Resistant Floors The Green Seal Program Celebrates 25 Years Using Training To Battle Shrinking Budgets www.CMMOnline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2013 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • October 2013