November 2013 14 14 Cover Image courtesy of Kamil Hajek/iStock/Thinkstock (HAND IMAGE) Cover Image courtesy of Yang Mingqi/Hemera/Thinkstock (VIRUS IMAGE) Volume 50 Number 11 Cover Story Running Water, Soap And 20 Seconds Surveys and scientific studies show how contractors and managers can help prevent illness outbreaks. Features 10 18 20 26 30 32 Tech Tip: Removing Spots From Carpet Putting Facility Safety First Tips to reduce slip-and-fall incidents and improve indoor air quality. columns 52 53 54 Bidding & Estimating By: William R. Griffin Let’s Talk Shop By: Judy Gillies GHS —The Right To Understand What cleaners need to know about the new hazard labels and related materials. Raising Standards By: Jim Peduto The Advantages Of Offering Green Cleaning The marketing and operational advantages certification can provide. Achieving Complete Restroom Care Important steps include effectively disinfecting while battling odors and stains. A New Concept In Clean An updated cleaning process based on sanitization, ergonomics and measurement. Special Advertising Section 18 34 ISSA Exhibitor Profiles A special section showcasing ISSA/INTERCLEAN 2013 exhibitors and their products. departments Cleanthoughts ................................................................... 4 Industry News ................................................................... 6 Around The Internet ...................................................... 8 Products And Services ............................................ 11 Product Information Center ................................. 24 A Clean Sweep .............................................................. 25 Contractor Success .................................................. 45 Tackling Trouble Areas ............................................. 48 Maintenance Matters .............................................. 50 Facility Focus .................................................................. 51 Marketplace .................................................................... 56 Classifieds ........................................................................ 56 Image courtesy of Tennant Company. We Are Always Online At www.CMMOnline.com Can’t Get Enough? The all-new CMM Online is home to exciting and interactive offerings not available in print. Our online exclusive content includes articles, polls, blogs, interviews, podcasts and much more to satisfy your informational needs. Check out the premier resource for commercial cleaning and maintenance information at coming next issue... Responding To Natural Disasters And Emergencies Ergonomic Tools And Trends Marketing And Social Media www.CMMOnline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2013 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • November 2013