December 2013 10 Volume 50 Number 12 Cover Story 10 Looking To The New Year What developing industry trends will have the biggest impact in 2014? columns Cover Image courtesy of pixtawan/iStock/Thinkstock (HAND) Cover Image courtesy of SergeyTimashov/iStock/Thinkstock (CART ICON COVER) Cover Image courtesy of dutch iconaA/iStock/Thinkstock (CLEANING ICONS) 45 46 47 Bidding & Estimating By: William R. Griffin Features 18 20 22 28 30 Hard Floor Cleaning Practices To Consider Results, safety and industry standards should guide selection. Raising Standards By: Dave Frank Let’s Talk Shop By: Kevin Keeler A Proactive Approach To Emergency Cleanup Preparation and worker safety come first in disaster response. Avoiding Repetitive Motion Injuries How modern mopping techniques and equipment can help. 18 Hand Dryers And Restroom Design One way to address restroom upkeep while generating savings. Bag It! Go Green To Save Green Exploring the benefits offered by recycled can liners. Industry Resource 34 2014 Directory Of Manufacturers & Distributors Listings for the leading suppliers in the JanSan, cleaning and maintenance industries including contact information. departments Cleanthoughts ................................................................... 4 Industry News ................................................................... 6 Around The Internet ...................................................... 8 Product Information Center ................................. 24 Products And Services ............................................ 25 Contractor Success .................................................. 32 Classifieds ........................................................................ 48 Image courtesy of Nilfisk-Advance Inc. We Are Always Online At www.CMMOnline.com Can’t Get Enough? The all-new CMM Online is home to exciting and interactive offerings not available in print. Our online exclusive content includes articles, polls, blogs, interviews, podcasts and much more to satisfy your informational needs. Check out the premier resource for commercial cleaning and maintenance information at coming next issue... 2014 In-house Benchmark Survey Report The Advantages of Modern Vacuums Validating New Purchases www.CMMOnline.com CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2013 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. Canada Post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, PO Box 25542, London, ON N6C 6B2 2 CM/Cleaning & Maintenance Management ® • December 2013