CMM – Archives • February 2014 • 18

2014 In House/Facility Manager Benchmarking Survey 3.9% 39.7% 17.0% 39.5% When outsourcing services, do you have input on the specific products and equipment that will be utilized within your facility? Yes, I supply a list of specific brands & products to be used in my facility. No, I trust my service provider to utilize up-to-date equipment & supplies N/A Other What is the starting wage for employees in your facility? Less than $8.00 ........... 4.3% $8.00-$8.99 ................ 15.5% $9.00-$9.99 ................ 18.0% $10.00-$10.99 ......... 20.0% $11.00-$11.99 ............ 11.4% $12.00-$12.99 ............ 8.9% $13.00-$13.99 ............ 4.3% $14.00-$14.99 ............ 4.8% Over $15.00 ................ 13.0% What is the average wage for employees in your facility? Less than $10.00 ............8.2% $10.00-$10.99 ...............10.0% $11.00-$11.99 ...............8.9% $12.00-$12.99 ...............12.5% $13.00-$13.99 ...............10.0% $14.00-$14.99 ...............8.0% $15.00-$15.99 ...............10.2% $16.00-$16.99 ...............5.9% $17.00-$17.99 ...............3.6% $18.00-$18.99 ...............5.2% $19.00-$19.99 ...............3.4% Over $20.00 ...................14.1% Has your purchasing power changed in recent years? Yes, more centralized, but I still have ﬁnal purchasing decision Yes, more centralized, and my authority over purchases has decreased No, I’m still responsible for my budget N/A 20.1% 15.0% 52.5% 12.3% What type of quality assurances do you implement in your facility? 100 80.2% 81.8% 53.4% 80 70 What portable technology do your employees use? Smartphones ...............................42.5% Tablets ........................................20.5% Workloading, inspection and schedule software .................18.4% Two-Way Radios ..........................53.4% None ............................................18.4% Other ...........................................5.9% What products are you responsible for purchasing? Carpet Care Chemicals .......... 76.4% Carpet Care Equipment .......... 76.1% (including vacuums) 80 What baseline benchmark do you use for expected cleaning task time for employees? 60 12.0% 13.9% 60 50 3.2% Cleaners & Disinfectants ........ 85.6% Cleaning Supplies .................. 83.9% (Mops/Microﬁber/Carts/Can Liners) 40 30 20 Employee Safety Equipment... 73.3% Facility Signage ..................... 42.1% Floor Finish & Coatings .......... 79.0% Floor Pads & Supplies ............ 79.9% General/Multipurpose Cleaning Chemicals ............... 83.7% Grounds Care Equipment ....... 27.4% Hand Soap/Sanitizers ............. 81.6% Hard Floor Care Equipment .... 70.4% HVAC Parts & Equipment........ 29.1% Ice & Snow Removal .............. 35.2% Matting .................................. 67.6% Measurement Equipment ....... 24.1% (ATP, IAQ,Slip,Moisture, etc.) Task checklist/Cleaning schedule 10 Application/software for mobile devices 0 Observation/Supervision Analytical data from equipment None Other ISSA 540 Times Facility/personal experience Historical Data Other 4.3% Which of the following workloading/assignment systems do you use in your facility? Team Cleaning Zone Cleaning Gang Cleaning Combination/Hybrid System Other 29.2% 20.4% 44.9% Paper Products ...................... 75.4% Pest Control ........................... 36.9% Restroom Dispensers ............. 76.4% (Paper & Soap) 1.2% 18 CM/Cleaning & Maintenance Management ® •฀฀ February 2014 To view complete survey results visit www.CMMOnline.com/in-house-survey 9.0% 0 24.9% 20 3.2% 77.0% 41.7% 40