Rate the importance of the following issues as they pertain to your facility/operation. Very Important Health & Safety Improving productivity efficiences Improving facility image Security Reducing overall cleaning/maintenance costs Training/education Energy management Reducing employee turnover Sustainable/green initiatives 85.2% 79.5% 72.3% 70.5% 66.9% 61.4% 54.7% 40.4% 36.8% Somewhat Important 12.1% 18.0% 19.6% 19.5% 23.1% 30.9% 32.6% 26.7% 39.1% Neutral 2.9% 2.1% 7.7% 9.0% 7.5% 7.1% 9.9% 23.8% 18.2% Less Important 0.0% 0.2% 0.4% 1.3% 1.7% 0.8% 2.9% 5.2% 4.6% Not Important 0.0% 0.2% 0.2% 0.2% 1.0% 0.2% 0.0% 4.0% 1.7% From 2013 to 2014, please select the statement that best describes your operational budget in relation to your responsibilities. 3.9% 1.2% % 22.8% 28.2% 43.9% As responsibilities increase, budget stays flat As responsibilities increase, budget increases Unchanged from 2013 to 2014 As responsibilities decrease, budget stays flat As responsibilities decrease, budget decreases Which of the following tasks/responsibilities do From 2013 to 2014, please select the statement that best describes your you outsource or utilize in-house staff? operating budget. 40 35 Strip/recoat floors Restorative/deep clean carpets Polish/restore stone and marble surfaces Entry mats Light bulb replace-ment/relamping Windown Washing Maintain HVAC Systems Laundry Operations Grounds Care Pest Control Exterior maintenance Painting Roof maintenance/ repair Preventitive Main-tenance/building systems Building(s) Security Snow Removal 74.0% 64.5% 44.6% 65.5% 88.6% 50.7% 66.0% 48.8% 60.7% 15.7% 19.6% 29.5% 23.0% 29.2% 6.4% 6.0% 32.4% 5.3% 7.5% 4.5% 9.2% 36.2% In-House Staff Outsource N/A 30 25 20 15 10 3 .9% 44.8% 24.8% 29.5% 30.7% 78.5% 23.4% 24.0% 66.4% 13.5% 28.0% 30.0% Increased from prior year N/A 21.7% 8.6% 5.8% 7.9% 7.5% 7.9% 7.5% 5 0 6 8.7% 68.5% 25.7% 79.0% Flat over a year Decreased from prior year Have your facility’s cleaning/ janitorial services been outsourced or is outsourcing being considered? No, outsourcing is not an option ............. 49.3% No, but it has been analyzed .................. 21.2% Yes, within the last year ......................... 4.9% Yes, more than a year ago ..................... 15.3% Other ..................................................... 9.3% 70.3% 56.3% 20.6% 24.3% 9.0% 19.4% 34.1% say Restrooms are the most problematic in cleaning/main-taining their facilities 5.8% www.cmmonline.com 17
CMM – Archives February 2014: 17
