2014 In House/Facility Manager Benchmarking Survey 2014 In House/Facility Manager Survey Offers Insight Into Overall Market For Complete Survey Results Visit www.CMMOnline.com/in-house-survey. The staff at Cleaning & Maintenance Management revamped its old benchmarking survey in an effort to more accurately gauge the modern trends and issues affecting the market and the profession-als that operate within the JanSan industry. This snapshot of the market helps CMM develop educational re-sources for the entire industry. The following pages will help in-house managers and profes-sional cleaners understand the commonalities and differences they share so they can operate in a more efficient and effective manner. actually increased from 2013-2014, compared to the majority of education and office/government facilities, which remained “flat year over year.” However, even with higher operating budgets, the majority of healthcare respondents also reported that their starting and hourly wages were lower than the majority of their education and office/ government counterparts. Open-ended Feedback In addition to the multiple choice questions, we also asked two im-portant open-ended questions to conclude our survey: What tech-nology and/or innovation has positively impacted your facility in the past few years and What do you think are the three most critical issues facing the in-house/facility management industry today? As for the most important critical issues facing the in-house/ facility management industry today, the three most common re-sponses include: ■ Budgets ■ Costs ■ Staffing issues. We thank all of those who took the time and effort to complete our survey and we hope you find these results useful to your operations. CM Interesting Findings According to this survey, “improving productivity/efficiencies” was identified as very important by all facility types identified. When segmented out these were the actual results of respon-dents who believe improving productivity/efficiencies is a very important issue: Education: K-12, 81 percent; Education: College/ University, 82.6 percent; Healthcare: Hospital, 90 percent; Health-care: Long-term, 80 percent; and Office/Government, 72.7 per-cent. Health and safety also ranked high as a very important issue across all of these facility types. Interestingly, according to the survey, the majority of the healthcare segments’ respondents noted that operating budgets Which of the following best describes your title or job function? Director/Manager Custodial Services .......... 19.7% Director of Facilities .................................... 12.8% Director of Environmental Services ............. 12.8% Director of Housekeeping ............................ 12.6% Maintenance Manager/Supervisor ............... 9.1% Manager Building Services.......................... 6.0% Director of Maintenance .............................. 4.3% Facility Executive/Building Owner ............... 4.3% Directory of Buildings & Grounds ................ 2.7% Building/Facilities Engineer ......................... 2.7% Other .......................................................... 12.8% What best describes your management responsibilities? Facility Manager ................................... 26.5% (oversee multiple departments of a facility including cleaning/maintenance) 26.5% are facility Manager of cleaning/maintenance for multiple facilities ................................... 22.8% Manager of cleaning/maintenance for an entire facility ..................................... 19.7% Facility Executive ........................................ 14.7% (oversee multiple departments of a facility including cleaning/maintenance) managers over multiple departments Supervisor of outsourced/sub-contract cleaning contract ........................................ 5.6% Manager of cleaning/maintenance for part of a facility ..................................... 4.1% Other .......................................................... 6.6% 16 CM/Cleaning & Maintenance Management ® • February 2014
CMM – Archives February 2014: 16
