columns Volume 51 Number 5 10 Raising Standards Quality Is The Cornerstone By: Michael Jenkins www.CMMOnline.com May 2014 Cover Image courtesy of JohnnyH5/iStock/Thinkstock (Sign) Cover Image courtesy of Cynthia Lindow/iStock/Thinkstock (School) 11 Let’s Talk Shop Standardizing An Operation By: Kevin Keeler 12 Bidding & Estimating Exploring WFBSC Presentations By: William R. Griffin special features 8 CMM’s 50th Anniversary W. Marion Ivey explores Cleaning Management Institute’s impact on the JanSan industry. cover story 16 25 16 Project Cleaning For Schools And Universities Expert program tips to boost your summer cleaning projects. 2014 Building Service Contractor Survey Survey results and a special report from the recent WFBSC Congress. departments Cleanthoughts Around The Internet Industry News Education Facility Case Studies Product Information Center Contractor Success When competing, capital makes a difference. features 14 4 5 6 20 24 38 40 42 44 45 47 48 Tech Tip: Developing A Restroom Cleaning Production System Robotics And Hands-free Floorcare Automated technology options to help operations achieve more. 30 Tackling Trouble Areas Develop an eco-friendly odor management strategy. 32 Minimizing Risk For Your Facility Integrating infection control programs and risk assessment. Maintenance Matters Give maintenance tasks a ‘lift’ to boost productivity. 34 Facility Focus Three habits to link HR and facility management. New Technology In Facility Security Today’s options help create safer environments for occupants. Products And Services Marketplace/Classifieds A Clean Sweep Lynn Kraft speaks on education and experience. 36 Biofilm Myths And Facts Using science to explore this unpleasant cleaning problem. CM/Cleaning & Maintenance Management ® magazine (ISSN 1051-5720) is published monthly by the CM B2B Trade Group ™ , a division of NTP Media,19 British American Boulevard West, Latham, NY 12110. Periodicals postage paid at Latham, NY, and at additional mailing offices. Subscription rates: one year, $74; two years, $111. Foreign subscription rates: one year, $150; two years, $248; single issue, $15; issue containing surveys, $25; Buyers Guide, $37. © Registered in the US Patent and Trademark Office. Copyright 2014 Grand View Media Group ™ . All rights reserved under International Copyright Convention. Reproduction of this magazine, in whole or in part, without the express written permission of the publisher is pro-hibited. The publisher reserves the right to reject any and all materials not in keeping with the publication’s standards, whether such standards are written or not. The publisher makes no judgments as to claims of products or services advertised. Postmaster: send address changes to CM/Cleaning & Maintenance Management ® , PO Box 2174, Skokie, IL 60076. 2 CM/Cleaning & Maintenance Management ® May 2014