Which of the following products are you responsible for purchasing? Bidding & Estimating Software Carpet Care Chemicals Carpet Care Equipment (including Vacuums) Cleaners & Disinfectants Cleaning Supplies (Mops/Microfiber/Carts/Can Liners) Employee Safety Equipment (PPE & Signage) Floor Finish & Coatings Floor Pads & Supplies General/Multipurpose Cleaning Chemicals Grounds Care Equipment Hand Soap/Sanitizers Hard Floor Care Equipment HVAC Parts & Equipment Ice Removal Matting Measurement Equipment (ATP, IAQ, Slip, Moisture, etc.) Odor Control products Paper Products Pest Control Quality Assurance programs Restroom Dispensers (Paper, Soap & Hand Dryers) Software Uniforms & Apparel Other 47.5% 82.7% 81.5% 89.5% 92.0% 68.5% 85.2% 84.6% 85.8% 25.9% 66.7% 80.9% 10.5% 24.1% 30.2% 17.9% 66.7% 69.8% 12.3% 42.6% 59.9% 34.0% 69.1% 2.5% From whom do you purchase products? 35.1% Wholesaler/ warehouse club 20.8% Retail/ Big box store Please tell us how your 2013 revenues compared with the previous year by completing this statement: "Compared to 2012, my 2013 revenues were..." 82.7% Jan/San supply distributor 4.2% Other 43.5% Manufacturer (Direct or Online) 25.6% Online Retailers 24.2% Stable 37.3% Somewhat increased 18% Significantly increased 16.8% Somewhat decreased 3.7% Significantly decreased What was the biggest factor affecting revenues in the answer above? Acquisition Change in marketing strategy Diversified services offered More competition Lost large customer Economic factors Other 12.4% 21.7% 11.2% 13% 9.9% 25.5% 6.2% What percentage of your revenues are from servicing the following building types/facilities? % OF REVENUE 56.6% 10.8% 10.5% 8.6% 6.8% 5.3% 0.7% 0.7% Commercial (Office Buildings/Govt. Buildings) Industrial (Manufacturing, Warehouses) Healthcare (Hospital, Long-Term Care, Dr. Offices) Other (Churches, Sports Venues, Restaurants, etc) Education (K-12, College/Universities) Retail Shopping centers, department stores, grocery) Transportation (Airports) Hospitality (Hotels, Motels, Convention) % OF CONTRACTORS INVOLVED IN EACH SEGMENT 93.1% 57.2% 57.2% 54.3% 49.7% Tell us your prediction for 2014 42.8% revenues by completing the 28.3% statement: "Compared to 2013, I 26.6% expect 2014 revenues to..." Decrease Some 7.5% Decrease Significantly 2.5% What is your approximate profit margin (percentage) from janitorial/cleaning services? Average: 26.1% Median: 25% Remain Stable 18% Increase Significantly 26.2% Increase some 45.3% For complete survey results visit www.CMMOnline.com 29
CMM – Archives May 2014: 29
