2014 BCS survey Which of the following facility maintenance services in addition to your cleaning services do you offer? Building(s) security Exterior maintenance (sidewalks, etc.) Grounds care Laundry operations Maintain HVAC systems Painting Pest control Preventive maintenance/building systems Restroom retrofitting Roof maintenance/repair Snow removal None, we ONLY provide cleaning services 13.5% 42.7% 29.7% 9.9% 12.5% 24.0% 10.4% 17.2% 8.9% 4.7% 24.5% 39.6% Which of the following services do you provide in addition to typical cleaning services and which do you subcontract out? Currently Offer Subcontract Out N/A Hard floors Strip/Recoat Carpets Restorative/Deep cleaning Restroom cleaning Concrete grinding/polishing Restroom supplies management Entry mat service Lightbulb replacement/relamping Window cleaning Recycling Clean rooms Fire/Water damage restoration 89.2% 87.6% 98.9% 23.4% 81.4% 35.8% 64.1% 74.9% 57.6% 75.7% 30.9% 6.5% 9.7% 0.5% 4.3% 2.7% 0.5% Polish/Restore stone and marble surfaces 45.9% 21.8% 32.4% 28.5% 48.1% 6.2% 12.4% 24.2% 40.0% 7.8% 28.1% 21.9% 3.2% 12.1% 30.3% 2.8% 21.5% 29.1% 40.0% What type of quality assur-ances do you implement in your business? 82.1% 26.6% 81.5% 11.4% 2.2% 2.2% Rate the following challenges as they pertain to your business. Strongly agree Agree Neutral Disagree Strongly disagree N/A Maintaining profitable margins Recruiting and retaining quality staff Task checklists/Cleaning schedule Application/software for mobile devices Observation/supervision Analytical data from equipment None Other 50.5% 51.6% 35.3% 38.6% 31.5% 33.7% 33.7% 34.8% 37.5% 22.3% 27.7% 15.2% 10.9% 8.7% 22.3% 18.5% 24.5% 27.7% 3.8% 2.2% 2.7% 12.5% 12.5% 14.7% 0.5% 0.0% 0.0% 6.0% 3.3% 6.5% 0.5% 2.7% 2.2% 2.2% 0.5% 2.2% Winning new bids/contracts Customer retention Validating cleaning results Meeting contract requirements Entry-level starting wage by region: How much control do you have over specifying brands and products utilized in your customers facilities? 83% I have complete control over equipment and supplies. 7.6% Client dictates the brands, equipment and supplies I MUST use in their facilities. Client provides a list of options for me to select 5.3% which equipment and supplies I use in their facilities. 4.1% N/A What background checks do you use during the hiring process? Drug screening Criminal record Credit report None 50.9% 82.7% 15% 15% 28 CM/Cleaning & Maintenance Management ® May 2014
CMM – Archives May 2014: 28
